Topic
Client Relations
1,407 published works
Law Practice Tips
Keeping the Customer Satisfied
By Jim Calloway
Keeping the customer satisfied should be an important of every business today. This includes law firms, even though we refer to our customers as clients. My column in the Oklahoma…
Legal Profession Blog
Texts To Client Show Too Much
A disbarment has been imposed by an Arizona Hearing Panel.In Count I, Mr. Lieberman on multiple occasions failed to comply with Superior Court Orders. In Count II, after representing his…
Zen and the Art of Legal Networking
“Authenticity” Might be Cliche, but it’s Essential to Building Client Relationships
"Authenticity" has become a dirty word. It’s right up there with some of the other most hated buzzwords and phrases – "at the end of the day," "thinking outside of…
Legal Evolution
Confusing conversations about clients (048)
When lawyers come together to discuss the future -- in law firms, law schools, bar associations, etc -- the conversation inevitably turns to clients. Although this is a wonderful and…
Zen and the Art of Legal Networking
Who’s Building Your Client Relationships Today?
The idea that you would be so busy, that you'd send your assistant or an associate in your place to a client meeting, wearing a mask of your face and…
Harrington Communications Blog
Leveraging the 80/20 Rule to Accelerate Law Firm Performance
When it comes to law firm marketing, most things matter very little, and a few things matter greatly. The trick is distinguishing between the two. It’s worth the effort, because…
Legal Marketing Blog
A Good First Impression Isn’t Enough: How to Create Top-Of-Mind Awareness
Relationships are critical when it comes to business development. That's why so many lawyers spend time networking and building relationships. But there's something that a lot of lawyers don't seem…
Legal Marketing Blog
Five Reasons Why Referred Clients Are the Best Clients for Your Law Practice
Smart marketing starts by focusing on your existing assets and resources. What do you already have in place that you can do a better job of leveraging? For most lawyers, the first…
Zen and the Art of Legal Networking
Success Requires the Right Culture – the Disney Philosophy
Starting at the top is essential, but you need the right mix of people within your firm to really be successufl. Disney calls this "cast excellence." The corporate culture at…
Harrington Communications Blog
How Lawyers can Build “Know, Like, and Trust” Personal Brands
Clients buy legal services from lawyers, not law firms. Firms invest heavily in their brands, but primarily for the purpose of empowering their attorneys to develop business themselves. Law firms…