Topic
Client Relations
1,407 published works
The Rainmaker Blog
Law Firm Business Development: How to Turn Pain Into Gain
The primary reason why someone hires an attorney is to alleviate his or her "pain." They may use words like "goal," "challenge" "problem" or "issue," but their pain is whatever…
Cordell Parvin Blog
Key to Building Rapport: You’ve Got to Know Personality Types
I recently received an email from a lawyer who participated in the 7 Weeks Video Coaching Program. She wrote: Hi Cordell, I just wanted to share with you that I…
Amazing Firms, Amazing Practices
New General Counsel at Client Companies a Wake-Up Call: Rynowecer
By Gerry Riskin
[caption id="attachment_3777" align="alignright" width="245"] Michael B. Rynowecer, President and Founder, The BTI Consulting Group[/caption] Michael B. Rynowecer, President and Founder of the BTI Consulting Group, warns law firms that they…
The Rainmaker Blog
How to Stay Connected with Referral Sources When Your Life is Crazy Busy
Every attorney knows that referrals and returning clients are some of their strongest sources of business. So, how do you stay connected? How do you stay on their radar? I…
Cordell Parvin Blog
Begin With An Attitude Check
A few years ago I did I many presentations and workshops on "Securing, Retaining and Expanding Relationships with Clients." Because my main focus was on professionalism and becoming more valuable…
Legal Profession Blog
Board Recommendations Rejected; Public Wins
The District of Columbia Court of Appeals suspended an immigration attorney who had engaged in persistent neglect and lied in bar proceedings for two years.The court rejected the Board on…
3 Geeks and a Law Blog
Structured Dialogue re Delivery of Legal Services
I keep using the term “structured dialogue” to describe an important piece of my Service Delivery Review. I want to dig into what I mean. I believe law departments, law…
Business of Law
LXBN TV for LMA Tech: Usability is Paramount in Law Firm Technology Used for Client Collaboration
For a technology tool to be useful, everyone has to be able to use it—and that's especially true when it comes to collaboration tools. But as our guest points out, technology…
Cordell Parvin Blog
If Clients Hire Lawyers Not Law Firms, How Can You Ever Delegate Work?
A lawyer I coached a couple of years ago called me to discuss a problem every lawyer wants to have. Her client development efforts have paid off and now she…
Legal Marketing Blog
Develop the Clients and Practices You Enjoy!
By Tom Kane
Lawyers should do the kind to work they enjoy and for the clients they like. Duh, you may say, thinking that that is a simplistic and obvious statement. Not so…