Topic
Client Relations
1,407 published works
Cordell Parvin Blog
First Meeting with a Potential Client: 3 Simple Ratios
John Wooden once famously said: Sports do not build character. They reveal it. Practicing law also reveals character. Clients can tell when they first meet with you whether you are…
Legal Marketing Blog
Increase Value by Making Clients’ E-mail Lives Easier
By Tom Kane
We hear a lot today about how law firms must add more value to their client services in light of the competitive nature of our industry. Value-added services might include…
The Rainmaker Blog
5 Questions to Ask Clients Leaving Your Law Firm
Clients can leave a law firm for a number of reasons. Typically, if you’ve done a good job, they are leaving because the matter is finished. Sometimes, they leave because…
Real Lawyers Have Blogs
Seyfarth Shaw chairman joins conversation via blog and Twitter
Stephen Poor, Chairman of Seyfarth Shaw, a firm of 800 attorneys in the U.S., London, Shanghai, Melbourne and Sydney, is blogging (Rethink the Practice) and using Twitter (@stephen_poor). Why? I…
Law Practice Tips
Care and Feeding of the Law Firm Client
By Jim Calloway
Care and Feeding of the Law Firm Client is my Oklahoma Bar Journal column that covers the basics of forming and maintaining good client relationships. The topics range from the…
Zen and the Art of Legal Networking
How to Lose a Client in One Easy Step
If you ask any of my lawyers, they'll tell you that I have a "mad face." I reserve it for times when I need to get them moving from one…
Legal Marketing Blog
Share Bad News with the Client ASAP
By Tom Kane
A post on Attorney at Work by Wendy Werner suggesting ways to share bad news within the office about a member of the firm or about the firm itself, got…
Law Practice Tips
Your Statement for Legal Services is Enclosed
By Jim Calloway
Statements for legal services are a critical part of law office operations, yet often insufficient attention is given to the appearance and formatting of legal billing. Bills are an important…
The Rainmaker Blog
FREE Webinar on Creating Lasting Client Loyalty
Developing loyal clients who won’t leave your firm for love or money -- and who are the first to refer your services to others – begins the moment you meet them.…
Timely disclosure
Relief from certain Client Relationship Model Phase 2 (CRM2) Amendments
By Garth Foster
The OSC has published decisions relating to certain relief from the CRM2 requirements that were to come into effect during 2015 and 2016. The relief is consistent with that set…