Topic
Client Service
1,425 published works
Business of Law
“First and foremost, we want you happy.”
By Patrick Lamb
You might imagine that my standards for client service are pretty high. Those who know me best would disagree with "pretty high" and substitute "unreasonably high." So I don't have…
Legal Ease Blog
Do Something! Create a Follow Up System
Do you have a follow up system in place? How many opportunities are you missing if you don't? If you're like most professionals, you meet new people on a weekly…
Legal Ease Blog
Do Something! Re-vamp your intake procedures
By Allison Johs
Do you feel like you're re-inventing the wheel every time a new client walks in the door? If you want to run an efficient practice, you'll want to create an…
Legal Ease Blog
Do Something! Re-vamp your intake procedures
Do you feel like you're re-inventing the wheel every time a new client walks in the door? If you want to run an efficient practice, you'll want to create an…
Legal Ease Blog
Do Something! Review Your Retainer Agreement
By Allison Johs
Aside from your jurisdiction's ethical rules, the single most important document that defines your relationship with your client is your retainer agreement or engagement letter. When was the last time…
Other
Client Service Insights Back For Season 2
By Patrick Lamb
I am happy to welcome Leo Bottary back to the blogosphere. Leo wrote, then retired from writing--and is now back writing!--the terrific Client Service Insights. His innaugural post for his…
Legal Marketing Blog
Decide on Ideal Clients by Identifying Clients You Don’t Want
By Tom Kane
Lawyers are happier when they are doing the work they like for the clients they like working for. As my long time readers know, I have sung and preached that mantra…
Legal Ease Blog
How Can You Use Past Results in Your Marketing?
By Allison Johs
There are a lot of ways that you can use past results, regardless of your practice area – although obviously you need to carefully review your state’s ethical rules to…
The CPA Desk
PKF Texas – The Entrepreneur’s Playbook: Client Testimonials
By Greg Price
Note: Running Fridays in FromGregsHead.com, is a continuing series of tips brought to you by Greg Price. These run Saturday mornings during the BusinessMaker’s Radio Show on KPRC 950AM. Audio files can be found on…
Legal Ease Blog
Do Something! Keep Track of your Clients
It always surprises me when I ask lawyers where their business comes from or what percentage of potential clients become actual clients and they don't know. Many lawyers say that…