Topic
Client Service
1,425 published works
Legal Ease Blog
What Have You Done for your Clients Lately?
By Allison Johs
If you accept that 80% of your business comes from 20% of your clients, and that it's easier to get more work from existing clients than it is to get…
The Rainmaker Blog
Retaining Clients is Critical to Law Firm Marketing
Congratulations, you have landed some great clients through your law firm marketing efforts. The work is not over, not by a long shot; now you have to work to keep them. …
Legal Ease Blog
The Ultimate in Service
By Allison Johs
Last week I was fortunate enough to attend yet another meeting of the Federation of Defense and Corporate Counsel. Not only was the meeting held in an absolutely gorgeous setting…
The Legal Watercooler
You expect me to respond to that?
I’ve had a couple incidents over the past few weeks that really got me thinking about client service, how we approach people, how we sell ourselves and our services. First…
Legal Marketing Blog
Time to Get Religion When It Comes to Client Service
By Tom Kane
Building on an earlier post of mine about avoiding paying lip service to client service. Dan Hull over on What About Clients? blog has a very interesting post he calls “All…
The Legal Watercooler
“It’s My Reputation on the Line”
I don’t think a legal marketing conference should ever get away without a general counsel panel. I have never walked away without helpful new information or confirmation of theories I…
Other
Is Mr. Rogers really Dan Hull in disguise?
By Patrick Lamb
Separated at birth? Or maybe the son of Rogers? You be the judge. Seriously, Dan is much better looking (and younger too!). But Dan disclaims any relationship, including personality-wise. And…
Legal Ease Blog
Love to tell war stories? If so, your marketing’s half done!
Are you looking for ways to differentiate your law firm or to put some 'pizzaz' into your marketing? Do you love to tell war stories? If so, you've got ready-made…
Legal Marketing Blog
Don’t Let Client Service Be Merely Lip Service
By Tom Kane
Unfortunately, too many law firms do not provide quality client service. At least not the kind of service that clients want, if we can believe the results of surveys by the…
Law Practice Tips
Blogs on Superior Client Service
By Jim Calloway
If you were to try to boil down into three words the most important thing for a law firm to focus on to succeed, you couldn't go wrong with "superior…