Topic
Client Service
1,425 published works
Legal Ease Blog
The Client Service Difference is in the Details – What’s Your Black Napkin?
By Allison Johs
This past weekend, I dined with a friend at a fantasic seafood restaurant on the water in Hilton Head, South Carolina. When the hostess seated us, she handed both of…
Legal Ease Blog
The Client Service Difference is in the Details – What’s Your Black Napkin?
This past weekend, I dined with a friend at a fantasic seafood restaurant on the water in Hilton Head, South Carolina. When the hostess seated us, she handed both of…
The Legal Watercooler
Is Your Technology Standing in the Way of Service?
While I know everyone wants to talk about Wall Street bailouts and law firm layoffs, I’m still recovering from massive jet lag and need to keep it simple. For me,…
Legal Ease Blog
Fast-Talking Potential Clients Into Services They Don’t Want or Need is Bad Business – and Ethically Questionable
By Allison Johs
I think the following experience that I had yesterday is instructive for lawyers, even though it isn't directly related to the practice of law.I accept credit cards from my consulting…
Legal Marketing Blog
Firm’s Message to Associates: “If You Can’t Steal The Firm’s Clients, We Don’t Want Ya”
By Tom Kane
My friend Dan Hull of What About Clients? blog and Hull McGuire PC law firm, has an extremely provocative post about the message he believes should be conveyed to associates…
Legal Ease Blog
Do Something! Write Out Your FAQs
Do you want to: Streamline your intake process? Provide valuable information to your clients? Pre-qualify clients and avoid spending time with problem clients? Create marketing materials for your website, prospective…
Legal Ease Blog
Attract and retain high value clients even in a difficult economy
By Allison Johs
The most important people in your practice are your clients. Without them, you have no practice. In this tough economy, it’s more important than ever that you retain the clients…
Cordell Parvin Blog
Client Development Classes You Likely Never Considered
Want to take a couple of classes that will help you get better at client development? Suppose I told you that the two I would take would be Creative Writing…
Other
The Truth: You Get What You Pay For
By Patrick Lamb
This message is directed solely to in-house lawyers and any business people who might happen along. If you're an outside lawyer, press the back arrow on your browser. I've said…
LawSites
NYC Panel on Attorney Social Networking
On Sept. 17 in New York City, I will moderate a panel, Web 3.0 Attorney Social Networking: The Next "Next" in Online Business Development and Client Service, with a stellar…