Topic
Client Service
1,425 published works
Real Lawyers Have Blogs
Legal News – LexBlogosphere: 1/15/09
Blogging experts often times talk about keeping one's personal life out of professional writing. However, one's experiences can provide great inspiration for a blog post, even if they're not all…
Business of Law
Dear Cool Law Firm.
By Patrick Lamb
Like a proud parent, I feel an irresistable urge to share some "Valorem highlights" from our first year. I'll save you the case highlights--can you imagine a fun post on…
Legal Ease Blog
Client (Dis)Service
Imagine that it's less than a week until Christmas and only a few days until Hanukah. Not wanting to run up your credit cards, you decide to stop at a…
The Rainmaker Blog
Three Ways to Listen that Will Transform Your Law Firm, Marketing and Your Thinking
While perusing some blog posts by others in the law firm marketing and business growth business, I ran across this quote from Marianne (a consumer of legal services, as she…
Business and Commercial
Walking the Client Service Walk: Client Costs
By Patrick Lamb
Everyone talks the client service talk. To hear the law firms' side of things, our profession's clients are the best served group of customers in the history of service providers.…
Cordell Parvin Blog
Law Firms Should Learn from Ritz Carlton
A couple of weeks ago I wrote about two hotel experiences. One was a bad experience at a Las Vegas hotel and the other was a good experience at a…
Legal Marketing Blog
Both Marketing And Client Service Are Staff Functions
By Tom Kane
In commenting on my last post about involving staff in marketing, Dan Hull over on What About Clients? blog goes one step further. He reminds us that all employees and…
Legal Marketing Blog
Marketing Needs to Continue After Landing a Client
By Tom Kane
As odd as it may seem, the chase and the capture of a new client ends marketing for some professionals. They get so caught up with gaining a new client…
Cordell Parvin Blog
More on Client Service
As you likely know, I like to talk about client service and how it can make a huge difference in a world where legal expertise is assumed. What does extraordinary…
Legal Marketing Blog
Invite Your Clients to Your CLE Sessions
By Tom Kane
By providing additional services to clients at no charge is, of course, an excellent business development strategy. One example of such services might include inviting your clients to your internal CLE…