Topic
Client Service
1,425 published works
PracticePanther Blog
A Guide to Improve Law Firm Client Services
Think about your last customer service experience. How impressionable was it? Did you feel heard? Did you feel seen and acknowledged by the company and its associates? Customer service is…
Fretzin Blog
What the Hit Show “The Bear” Can Teach Lawyers About Servicing Their Clients
By Steve Fretzin One of the coolest and most intense shows to hit the streaming world in the past few years is “The Bear.” It’s a dramamedy (drama-comedy) about…
firmTRAK
Fostering Productivity and Trust: The Power of Effective Communication
By Ruby Watt
Introduction: Effective communication and transparency are critical to success in today’s fast-paced corporate environment. Businesses need to give these factors top priority if they want to stand out in the…
The Attorney Marketing Center
Your best marketing investment
By David Ward
Your clients can fire you at any time and for any reason. And they might. Today could be the day they say Sayonara. And tell everyone they know that you’re…
Horizons
Actionable client intelligence: Can next-gen dashboards deliver?
By Colin McKee
At Intapp, we’ve worked with thousands of leaders at financial and professional services firms. We’ve discovered that they all share certain traits: expertise in their chosen fields, dedication to giving…
Grow Law
The Power of Ongoing Communication with Jesse Frye, Founder of ScaleLegal
By Sasha Berson
[embedded content] Watch full-length episobe video Join Sasha Berson as he speaks with Jesse Frye, Founder of ScaleLegal.Sasha and Jesse explore:Learn how to streamline the engagement letter process for maximum…
In-House Ops
Client Service All-Stars Shine
Michael Rynowecer, head honcho of BTI Consulting, interviews top legal decision makers on a regular basis. One of his signature reports is the BTI Client Service All-Stars, which is just…
Canadian Lawyer Mag
Gowling wellness head to explore ‘putting people first’ while meeting client demands, billable hours
Research shows a correlation between employee wellness and profitability
2Civility Blog
ABA Opinion Provides Guidance on Proper Client Intake by Nonlawyer Assistants
By Laura Bagby
Earlier this month, the American Bar Association issued a formal opinion that provides guidance on a lawyer’s ethical obligations when delegating client intake tasks to nonlawyer assistants. Formal Opinion 506…
Stratus Financial Partners Blog
Helping You Help Your Clients
Here at Stratus, we foster relationships with people from all walks of life. From Fred, who just wants to protect his family in the event of his passing; to John,…