Topic
Client Service
1,425 published works
The Social Media Butterfly
How to Create a Client Service Feedback Program at a Small or Mid-Size Law Firm
For small and mid-size law firms, client feedback isn't just a way to gauge satisfaction—it’s a tool for growth, refinement and differentiation in a saturated market. Many larger firms have…
Law Firm Editorial Service Blog
Knowledge is great, but infuse your thought leadership with this
Your wisdom differentiates you from peers and competitors. Make sure your thought leadership communicates the wisdom you bring to your clients’ matters. The most effective and persuasive thought leadership is…
Fretzin Blog
Deepening Relationships with Your Clients has Many Benefits for Lawyers
By Steve Fretzin As a legal business development coach I’m often asked, “Where should lawyers start when looking to focus on client development?” Inevitably, the broken record in me…
The Social Media Butterfly
Amplifying Law Firm Success: The Strategic Impact of Newsletters
Law firms operate in a constantly evolving landscape where client needs, legal developments and industry trends change frequently. Staying at the forefront of these shifts and maintaining consistent communication is…
Reinventing Professionals
Summer Vacations and the Power of Client Service
By Ari Kaplan
I spoke with Billy Scott, General Manager of the Virginia Hotel and Cottages in Cape May, New Jersey. We discussed the secret to maintaining the highest level of client service, adapting…
The Attorney Marketing Center
The best way to get prospective clients to find you
By David Ward
The best way to get prospective clients to find you is to get them to find YOU (not your blog or content, not “a lawyer or law firm” that does…
The Attorney Marketing Center
Do you care about your clients?
By David Ward
I see a doctor who is well regarded in her field, technically skilled (at least as far as I can tell) but severely lacking in bedside manner. She tells me…
The Social Media Butterfly
Understanding the Content Preferences of General Counsel: A Guide for Law Firms
In the world of legal services, the general counsel stands as a pivotal decision maker. Recognizing their content preferences can significantly influence law firms' approach to securing new clients or…
LawVision Blog
Look to Firm Strategy for Guidance in Preparing Next Year’s Client Development Budget
By Steven Bell
It’s budget season – one of the toughest times for law firm client development leaders because they are asked to allocate a finite amount of dollars across a seemingly limitless…
The Social Media Butterfly
The Post-Webinar Checklist: Maximizing The Impact of Your Law Firm’s Webinar
Maximizing your law firm's impact goes beyond the live webinar session. While webinars stand as essential tools for showcasing expertise and building client relationships, the real magic lies in the…