Topic
Client Service
1,425 published works
Horizons
Looking for true client intelligence? Consider retiring your generic CRM.
At today’s professional and financial services firms, easy access to accurate, real-time client intelligence is a key competitive advantage. Still, some firms continue to rely on generic CRM systems that…
The Social Media Butterfly
Women Who Wow: Megan Spanner
Megan Spanner is the Executive Director of Relationship Management at Manley Deas Kochalski where she collaborates with MDK’s lawyers across practice areas to expand the firm's business with new and…
My Case Blog
MyCase and Milestones Integration: Keep Your Clients in the Know
By M.E. Hammond
In today’s day and age, with online reviews and access to so many options, providing an elevated client experience is necessary to remain competitive in the legal space. Keeping your…
PracticePanther Blog
The Legal Client Intake Handbook for Law Firms
The legal client intake process is a crucial first step on a client’s journey to becoming a loyal client of your law firm. From gathering basic contact information to specific…
Texas Bar Blog
Sponsored Content: Elevating Client Intake for your Law Firm in 12 Steps
By Jordan L. Turk, Attorney and Legal Technology Advisor, Smokeball
Clients are the soul of every law practice. And arguably, the client intake process to procure those clients is the most critical part of managing your law firm. The initial…
Scalable Law Blog
How’s Your Firm’s Oxygen Level… is Your Firm Keeping Up?
As a law firm owner, clients are the oxygen of your business! So not only do we need to attract clients successfully into your law firm, but you also must…
LawVision Blog
Law Firm Business Development—Strategic Accounts Will Save Your Firm and Protect Your Revenue Stream
We are seeing demand for legal services remains somewhat flat if not a very slight uptick in demand. New entrants into some of the markets outside of the U.S. and…
LawVision Blog
If you don’t know what CX is . . . you need to read this!
By Jim Cranston
There are limited ways for a law firm to differentiate from other firms. After all, the practice of law is basically the sale of hours (expertise) in exchange for fees.…
Prodonovich Advisory Insights
7 Reasons Clients Leave and How to Win Them Back
When you’re next reviewing your business plan, I want you to take a moment to think about the clients you’ve lost over the past couple of years.I know that might…
Grow Law
Law Firm Client Intake: How to Get More Law Firm Clients
By Sasha Berson
Proper legal client intake is a crucial part of the business; it involves understanding a prospective client's legal needs, gathering their information, and determining whether they fit the firm well. This…