Topic
Client Service
1,425 published works
Fretzin Blog
Jesse Frye: Improving Your Client Experience for Law Firm Success
In this episode, Steve Fretzin and Jesse Frye discuss: Why Jesse started ScaleLegal. Most common gaps in the client experience. Utilizing your tech stack appropriately and effectively. 3 Tips for…
Law Firm Editorial Service Blog
Thought leadership is how you answer clients’ questions at scale
Use thought leadership content to efficiently answer the same questions many of your clients have about the same legal development. Let’s talk about thought leadership as client service, particularly thought…
Cogneesol Blog
Ways Accounting Firms Can Retain Clients Successfully
By Ashish Rana
Good customer relationship is basic to a business Customer relationship is a function of value delivered vis-à-vis investments made. It includes quality delivered, trust generated and the convenience guaranteed. For…
LawVision Blog
How Law Firm Leaders Help Their Teams Ring the Cash Register
By Steven Bell
As soon as a new lawyer joins a law firm, they get wind of the fact that acquiring new clients and finding new work at existing clients are key to…
PracticePanther Blog
How to Improve Client Retention with PantherPayments
While expanding your client base is important for your law firm, it’s even more valuable to retain business with your existing clients. In the Hire and Empower podcast hosted by…
PracticePanther Blog
Top Lawyer Payment Methods Clients Want
Whether they’re paying legal fees or making regular purchases, clients want security, convenience, and flexibility. This isn’t limited to paying utility bills or shopping online, clients want the same seamless…
Lawyerist
Supercharge Intake with Setmore, LEX Reception, and LawPay
By Lawyerist
Many lawyers begin their firm automation processes at client intake. This is generally a good idea. Yet, fully streamlining the myriad interactions can seem impossible. Firms need to account for…
Horizons
Why professional and financial services firms need to evolve
By Carol Chin
Transcript: Legal, accounting, consulting, and capital markets firms have fared really well during the past two decades and weathered most storms remarkably well, I would say. But we see some…
Bill 4 Time Blog
How Bill4Time Payments Can Boost Client Retention
By Rene Cheng
Client retention is just as crucial as expanding the client base for your law firm, and tactics to improve retention should be part of your overall client acquisition strategy.
LawVision Blog
Closing Business: Four Stages of a Business Relationship
A number of scholars have studied relationship development and the science/psychology around building relationships. Whether the perspective is from a psychology viewpoint using tools like Myers Briggs and others or…