Topic
Client Service
1,425 published works
Legal Talk Network
When You’re the Attorney and the Front Desk
By Grace Conley
A prospective client calls your firm for the first time. You’re in a deposition, and the call goes to voicemail. You may never learn it happened. This is one of…
Agricultural Law & Rural Practice | Solo Small Firm & General Practice Section
Hall Render Named to BTI Client Service A-Team 2026
By Hall Render
Hall Render has been recognized by BTI Consulting Group as a member of the BTI Client Service A-Team 2026, one of the legal industry’s most respected client service recognitions earned solely…
Legal Futures Blog
What a better client journey looks like
By Legal Futures Associate Perfect PortalThe client experience in legal services is increasingly being shaped long before client onboarding formally begins, with law firms facing growing pressure to improve how…
The Legal Wire
Litera Brings AI‑Powered Client Intelligence Directly into Microsoft 365
Built on Microsoft Dynamics 365, Foundation 365 delivers AI relationship intelligence integrated with Microsoft 365 Copilot, Outlook, and Teams so lawyers can anticipate and deepen client relationships CHICAGO – June…
Case Status Blog
Introducing the All-New Client Mobile Experience
By Bobby Bynum
A ground-up refresh of the Case Status® client app, now rolling out on iOS.For nearly a decade, the Case Status® client app has helped law firm clients stay informed, connected,…
The Attorney Marketing Center
A simple way to get people to trust you
By David Ward
Prospective clients hire lawyers they trust. If they hired you in the past, or been referred to you by someone who knows and trusts you, they’re more likely to choose…
Business of Law
The T&;E Firm Back Door Problem
By Kevin Groman
As a T&E attorney, your Instagram feed is filled with ads promising to bring new clients through your front door. Yes, growth requires new business, but that unidimensional focus on…
VIP Marketing Blogs
How Attorney Profile Pages Can Make or Break Client Trust
By Eric Elliot
You just invested heavily in a brand new law firm website. The homepage looks spectacular. Your practice area pages are perfectly optimized for local search. The logo has been meticulously…
Legal Marketing Blog
Your Intake Team May Be Your Biggest Marketing Asset
By John Hinson
Most lawyers think of marketing as the things that happen before a lead reaches out. Google Ads. SEO. Social media. Email campaigns. Website updates. That makes sense. Those are the…
Actionstep Blog
Operations Is the Strategy: What The 2026 ALA Conference & Expo Made Impossible to Ignore
April was a sprint. ALA Annual Conference rolled straight into our Actionstep Global Sales Kickoff in San Francisco. Great conversations, great energy, and more importantly, alignment. What we’re hearing in the market showed up loud and…