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On Nov. 12, Greenberg Traurig Tel Aviv office Shareholder Adam Snukal, in conjunction with NICE, led a webinar on the California Consumer Protection Act (CCPA), due to be enforced in January 2020. The most stringent privacy regulation to be enforced in the United States is bound to trigger changes in the way U.S. contact centers process data and make privacy a customer experience differentiator. From control, to access, and through knowledge management, this webinar…