Robinson & Cole LLP

Welcome to Robinson+Cole, an Am Law 200 firm serving regional, national, and international clients from eleven offices throughout the Northeast, Florida, and California. Our 200-plus lawyers and other professionals share a simple, common goal: We’ll work hard to know you, your industry, and your business so that we can provide the service and representation that best fits your needs.

The Employee Benefits Security Administration issued Information Letter 06-14-2021 stating that 29 C.F.R. § 2560.503-1 requires plan fiduciaries to disclose, on request, recordings and/or transcripts of phone calls between the claimant and the fiduciary, even if the recording was made only for quality assurance purposes. EBSA summarized the request: You are seeking guidance because you represent a claimant whose request for such a recording was denied. You indicate that the stated reasons for denial of…