Topic
Client Communication
250 published works
Law Practice Tips
Some Thoughts on Lawyers Returning Phone Calls
By Jim Calloway
A recent blog post about why lawyers don't return client calls sort of rubbed me the wrong way. That was the intention of the poster to a certain extent as…
Legal Marketing Blog
Should Lawyers Check Their Blackberries hourly?
By Tom Kane
In our fast-paced world, it seems like such availability is expected. Certainly, a partner at a BigLaw firm apparently thinks associates should, sorta. You can read about it on ABA…
Litigation & Trial
Quinn Emmanuel v. Lucius Seneca and Sun Tzu On Checking Email 24/7
Yesterday, after posting a link to a productivity guide recommending email be checked twice daily, I saw this leaked email from a big name at a litigation powerhouse: Now more…
Legal Ease Blog
How do you talk to your clients about fees?
By Allison Johs
When my clients tell me that they're having difficulty getting paid or that they are having problems with an alternative billing arrangement with their clients, the first two questions I always…
Legal Marketing Blog
Return Phone Calls ASAP!
By Tom Kane
Some years ago at a seminar, I heard a story (likely just anecdotal) about the lawyer whose client called, but because he was busy and “knew” what the client was…
Legal Writing Prof Blog
Professional ethics alert: Lawyers – be careful who you send those emails to.
By legalwriting
This is an interesting and important post from the Lawyerist blog reminding lawyers of the pitfalls of communicating with clients through their private email accounts if clients access those accounts from their work computers.There has…
Legal Profession Blog
DeFabritiis on Client Correspondence
Posted by Jeff Lipshaw My colleague, Sabrina DeFabritiis (Suffolk, left), has posted Clarity, Organization: Watchwords for Client Correspondence on SSRN. Here's the abstract:This article focuses on the importance of clarity…
NJ Family Legal Blog
Be Careful With Those E-mails to Your Lawyer!
When I have an initial interview with a client, one of the common questions that comes up is, “how should I get in touch with you?” Because I am at times…
Legal Ease Blog
Do You and Your Clients Speak the Same Language?
By Allison Johs
On a recent trip to a conference, the film, "Flash of Genius" was playing on the plane. The movie chronicles the trials and tribulations of Robert Kearns, inventor of the…
Drug & Device Law
On Communicating By E-Mail
By Bexis
Herrmann's book, The Curmudgeon's Guide to Practicing Law, has a chapter about "couth" that discusses, among other things, communicating by e-mail. He's now had two reactions to that chapter that…