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Client Relations

1,407 published works

  1. Cordell Parvin Blog

    Client Development: 5 Key Points

    By Cordell Parvin

    More often than not, clients hire lawyers rather than law firms. Client development is about building your profile and building relationships. You will be considered by a new client if…

  2. 3 Geeks and a Law Blog

    Why Clients Are Mad

    By Toby Brown

    Geek #1 had the opportunity of asking Casey Flaherty a question during a presentation recently. One of his takeaways is that clients still do not trust their outside law firms.…

  3. Legal Marketing Blog

    Legal Business Development: Let’s Have a Heart-to-Heart About Gifts!

    By Paula Black

    Let’s get this straight... anything with your logo is NOT a gift. THAT, my friends, is a promotional giveaway. A business development gift is something that you hope the recipient…

  4. Real Lawyers Have Blogs

    Top 10 in Law Blogs: Law Firm Strategies, “Networking” or Building Relationships?, Right to be Forgotten

    As I mentioned in the lead-in to yesterday's Top 10, today I had the pleasure of having Mike Danko join me on LXBN TV to explain the causes and legal…

  5. Legal Marketing Blog

    Legal Business Development: Are You “Networking”… or Building Relationships?

    By Paula Black

    Networking... I hate that term. It conjures up images of “working a room”... smiling, shaking hands and collecting business cards. Business cards that end up on your desk under a…

  6. Cordell Parvin Blog

    Want to learn how to connect with clients right away?

    By Cordell Parvin

    You likely know the expression: All things else being equal, people want to do business with people they "know, like and trust." How do you best position yourself to be…

  7. Legal Marketing Blog

    Two Key Words for Increased Success

    By Tom Kane

    How often do you forget to say “Thank You?” Personally, I stand guilty of this omission occasionally myself. Okay, okay, I know it’s hard to believe, but it does happen.…

  8. Cordell Parvin Blog

    To Get Their Business: Pay More Attention to the Person Hiring You

    By Cordell Parvin

    I coach many lawyers who take potential clients and referral sources to lunch and come away with nothing of value. They ask what they are doing wrong. In many cases…

  9. Real Lawyers Have Blogs

    Law firm social media : Are you marketing or building relationships?

    By Kevin O'Keefe

    The reason most companies and people have a challenge with their marketing efforts is that they’re trying to market and not own a relationship. This today from Chris Brogan (@chrisbrogan),…

  10. The Rainmaker Blog

    How to Build a Lifestyle Law Firm, Part 3 of 7

    By Stephen Fairley

    Here are just a few marketing efforts that I never recommend you delegate to someone else: Building meaningful relationships with your clients. While you can and should have staff members involved in…