Topic
Client Relations
1,407 published works
Other
Time to listen: “I don’t hear a word they’re saying”
By Patrick Lamb
http://youtu.be/2AzEY6ZqkuE Great post by Aric Press of American Lawyer discussing the "series of microclimates" that law firms and law firm-client relationships have become. The title of Aric's article, Everybody's talking…
Cordell Parvin Blog
Do your clients know you care?
I am staying at the Ritz Carlton in Philadelphia this week. And, even though I did not see him when I arrived Sunday night, I am hopeful I will run…
Cordell Parvin Blog
What Determines the Quality of Your Law Practice?
I saw this Tony Robbins quote recently: The quality of your life is the quality of your relationships. Doesn't this quote also apply to the quality of your law practice?…
The Contingency
Does Having Fun Matter to Clients?
Clients of Blawgletter's law firm told an outside consultant not long ago that they have "fun" working with our lawyers. The funny thing? She hadn't asked them whether they enjoyed…
The Rainmaker Blog
Reconnect with Your Top Clients & the Rewards Will Follow
Many of us are so busy trying to find new leads that we forget about the best source - our past clients. But there is new business from old contacts…
Illinois Workers Compensation Law Blog
Why do some Illinois work comp attorneys give such bad service
By Mike Helfand
Attorneys are in the customer service business. It’s not taught in law school, but if you don’t treat a client well, the case isn’t going to go well. And if…
Zen and the Art of Legal Networking
Mid-sized firms and How to Adjust to the “New Normal”
There's been a lot of chatter over the last few years about the "new normal" for law firms, and what that might mean. Yesterday, I was reading an interesting article…
Legal Ease Blog
Resolutions for Client Service
By Allison Johs
It's a new year, and a good time to commit to improve client service.Dan Pinnington advises lawyers to avoid doing things that annoy clients the most and recommends things like:Establishing a…
Legal Ease Blog
Resolutions for Client Service
It's a new year, and a good time to commit to improve client service. Dan Pinnington advises lawyers to avoid doing things that annoy clients the most and recommends things…
3 Geeks and a Law Blog
Client-Side Legal Project Management – Why It Will Matter
By Toby Brown
image [cc] jo.marshallLegal Project Management (LPM), perhaps THE legal buzz-phrase of 2012 continues to increase in popularity. The basic thinking behind it is centered on efficiencies. Many clients are asking…