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Client Relations

1,407 published works

  1. Cordell Parvin Blog

    Adding Value in a Personal Way

    By Cordell Parvin

    Sometimes you build relationships with potential clients before they even know you practice law. Several lawyers I coach have met potential clients on the sidelines of a soccer field or…

  2. Legal Marketing Blog

    Don’t Surprise Clients, Except…

    By Tom Kane

    It should come as no surprise that clients don't like surprises. Who does?  Well, most of us wouldn’t mind being surprised with a nice Hanukkah or Christmas present about now.…

  3. The Rainmaker Blog

    Lessons for Being a Successful Lawyer Learned at Nordstrom

    By Stephen Fairley

    A guest post at Forbes.com this week entitled How Working As A Stock Girl At Nordstrom Prepared Me For Being A Lawyer had me smiling and nodding my head through…

  4. Real Lawyers Have Blogs

    I will be in Toronto and New York next week : Welcome getting together

    By Kevin O'Keefe

    I'll be traveling to Toronto and New York City next week to meet with clients and a few other folks. I will be in Toronto on Tuesday and Wednesday, the…

  5. Real Lawyers Have Blogs

    Relationships, not social media, drive business

    By Kevin O'Keefe

    Too many lawyers and other professionals look at social media as the end game in an of itself. Publish a blog, use Twitter, network on LinkedIn, and make friends on…

  6. 3 Geeks and a Law Blog

    Dear Client – You'll Need to be More Specific

    By Toby Brown

    Image [cc] J. Paxon ReyesDear Client, You have been pretty clear about wanting to save money. AFAs, bigger discounts and all sorts of 'cost savings' messages are being sent to firms. Law firms have responded with…

  7. The Rainmaker Blog

    Take This One Simple Step to Improve Your Practice

    By Stephen Fairley

    Today, the challenge to becoming an exceptional law firm --one that is impervious to economic downturns and fee pressure from online legal services and low cost centers in developing countries…

  8. The Rainmaker Blog

    How to Go From Legal Service Supplier to Strategic Partner

    By Stephen Fairley

    Not only is there a process you use to move your prospects through the pipeline, but there is also a process YOU want to move through as you develop a…

  9. Business of Law

    Want More-Sharable Content? Write about “What Keeps Your Clients Up at Night”—Adrian Lurssen

    By Colin O'Keefe

    Nowadays, it's almost more important to have content that's more likely to be shared than content that's relevant for search. The former though is a bit less formulaic—so what makes…

  10. Real Lawyers Have Blogs

    Social media as client retention tool for law firms

    By Kevin O'Keefe

    I was meeting with the head of business development for a 300 person law firm within the last couple weeks. Rather than discussing the tactics of social media, we were…