Topic
Client Relations
1,404 published works
Bench & Bar of Minnesota
Client relationships are hard work. My dad taught me they’re worth it.
By Minnesota State Bar Association
BY CARRIE OSOWSKI Before he retired, my dad had a decades-long career running his own construction business. My parents divorced when I was six, so I spent my dad’s summer…
Smokeball Blog
Happy Clients – 8 Easy Steps You Can Start Today
Building a book of good clients is essential. Keeping those clients happy and referring others is even more critical. Yet, with today’s ever-increasing challenges, constant fluctuations and the overpowering need…
Fretzin Blog
Mark Silverman: Being Authentic for Better Engagement
In this episode, Steve Fretzin and Mark Silverman discuss: Understanding your clients business. The trigger to developing long lasting relationships. Arrows in your quiver of business development. Tips and tricks…
Legal Marketing Blog
Have Your Past Clients Forgotten You? The Easy Way to Capture Repeat Business and Referrals
A few months ago, a Spotlight Branding client told us a story that is every lawyer’s worst nightmare. It all started when our client (we’ll call him Justin) got a…
TechLaw Crossroads
Duh. Its Called Listening to Your Clients
I was reminded through a couple of examples this week of the importance of listening to your customers if you are a product or service provider. It's stating the obvious:…
Legal Profession Blog
Resignation Accepted Over Dissent: Did Transparency Lose?
The Ohio Supreme Court has accepted the resignation of an attorney who was the subject of our prior coverageA complaint recently filed by Ohio Disciplinary Counsel alleges a pattern of sexual advances…
The Myrland Marketing Minute Blog
Lawyers, You Might Be Surprised How Clients Choose You
When we analyze why clients and potential clients make a decision to hire you or to hire someone else, it’s easy to assume they’re being logical in their decision-making process,…
LawSites
Clio Grow Grows: Now Available In Europe, Middle East and Africa
By Bob Ambrogi
Clio Grow is growing its global market. Legal practice management company Clio last week said that Clio Grow, its client intake and client relationship management product, previously available only to…
The Social Media Butterfly
Women Who Wow: Kelly Harbour
Get to know Kelly Harbour, the Director of Client Relations & Innovation at Goulston & Storrs. She spends her time at the intersection of client service, revenue generation and innovation,…
The Attorney Marketing Center
How to get more referrals without asking for referrals
By David Ward
Three things I know about you: You understand that your clients and contacts could send you more referrals than they now send you; You know that asking for referrals is…