Topic
Client Relations
1,407 published works
Cordell Parvin Blog
Client Relations: Meet or Exceed Expectations
Have you ever failed to meet a client's expectations? I can think of no worse feeling. How do you avoid it? The key is to establish the expectations right from…
Legal Marketing Blog
Visit Your Clients ASAP
By Tom Kane
From the very beginning of this blog, I have urged lawyers to visit their clients (off the clock) at their place of business (also referred to as their “problem space”). …
Zen and the Art of Legal Networking
7 Ways Lawyers Can Build More Engagement Over the Holidays
Has everyone got their "fa la la" on yet? While the holidays are often a mad rush for all of us, it seems that this year especially, everyone is behind…
The Rainmaker Blog
How to Get more Business in 2017 Right Now
If you want to get 2017 off to a great start in terms of new business, I have a few ideas for you. You’ll want to get started now, which the…
Marketing Brain Fodder
Entertaining The Ultimate Business Development Question
Several years ago Fred Reichheld, among others, began working on a conversation and a system that would prompt organizations to rethink clients / customer relationships. In his book, The Ultimate Question…
Amazing Firms, Amazing Practices
Care about your clients? …let them know.
By Gerry Riskin
After working with thousands of lawyers, I have learned that there is a tremendous gap between the way they perceive their interactions with their clients and how they actually interact. When…
Cordell Parvin Blog
15 Thoughtful Things You Can Do For Clients When You Are Busy
I coach busy lawyers. I was busy when I practiced law so I know the challenge. When I was busy, I always went to my list of small things I…
3 Geeks and a Law Blog
Clients Confirm: We Don’t Ask Law Firms To Change
I entitled an ACC guidebook Unless You Ask. The title refers to a finding from a series of Altman Weil surveys on why law firms aren't doing more to change…
Legal Marketing Blog
Want More Business? Manage Client Relationships Better
By Tom Kane
If any lawyer does not understand how important client relationships are they need to find another line of work. In this month’s issue of Edge International's Communiqué there is an article by…
The Rainmaker Blog
5 Lead Conversion Tips to Turn Prospects Into Paying Clients
Sometimes I feel like a voice in the wilderness when I talk about the importance of lead conversion. Just about every lawyer I come into contact with wants to know…