Topic
Client Relations
1,407 published works
Securities Compliance Sentinel
Why stupid clients should not ruin your business model
By Joshua Horn
Unlike lawyers, especially litigators, the business model of a financial advisor is not dependent upon clients being stupid. Instead, financial advisors depend on their clients making smart decisions after full…
Cordell Parvin Blog
Client Service: What would your clients do?
Yesterday I flew from Dallas to Denver. I scheduled the flight so I would have 90 minutes before my first coaching session. [caption id="attachment_14442" align="aligncenter" width="250"] Boing on runway[/caption] When…
Zen and the Art of Legal Networking
An Uncomfortable Conversation About Content Marketing
There are some days when I struggle with writing another post about content marketing - while it's still a topic of great importance, especially in the legal industry, it can…
Cordell Parvin Blog
2016 Tips from My In-House Lawyer Friend
As many of you know, a law firm partner I coached went in-house in 2015 and shared with me ideas he wished he had thought of when he was with…
Amazing Firms, Amazing Practices
Empathy Key to Success with Business Clients
By Gerry Riskin
In a recent article in Bloomberg BNA: Big Law Business, Susie Lees, Executive Vice President and General Counsel at Allstate Corporation, gets specific about how Allstate selects and retains outside law firms for…
Elder Law Prof Blog
Do Lawyers “Hear” their Older Clients?
Professor Debra Lyn Bassett at Southwestern Law School has an interesting new article, Silencing Our Elders, in a recent issue of the Nevada Law Journal. She begins:We do not think…
The Rainmaker Blog
How to Rediscover Your Love for the Law
Here’s what I’ve found to be true: To love what you do, you need to derive your satisfaction from the satisfaction your clients get from your work. I don’t think…
Cordell Parvin Blog
Client Development: Are you making this major mistake?
Over my career as I watched lawyers interact with clients and potential clients, I noticed that some lawyers failed to recognize what made each client and each client matter unique…
DuetsBlog
2016, A Big Year For Relationship Building
By Steve Baird®
Project work is fine, whether it's responding to an overreaching trademark cease and desist letter, helping out with a re-branding project, drafting changes to a license agreement, reclaiming a domain…
Wills, Trusts & Estates Prof Blog
Dealing With Difficult Clients
Financial planners that have to deal with needy or annoying clients often face many headaches. It is important to set clear boundaries with clients and be polite but firm about…