Topic
Client Relations
1,407 published works
Legal Marketing Blog
How To Treat Prospects (and Clients) When They Contact Your Firm
By Tom Kane
Your success in landing new clients, or retaining existing clients for that matter, can relate directly to how they are treated when they contact your firm. I have commented in…
Zen and the Art of Legal Networking
Two for Tuesdays: Connecting
In the legal industry, we're in the business of relationships. It's the nature of being service providers. So this week's tips are brought to you in the spirit of encouraging…
Dewey B Strategic
PLL Summit V: Explores “The Voice of the Client” — Top Ten Reasons to Attend
By Jean O'Grady
The PLL Summit is still going strong. It has grown from an experiment born of the financial crisis and the "new normal" in law firms which was hammering law firms into …
The Rainmaker Blog
6 Customer Service Strategies to Convert Prospects and Retain Clients (2 of 2)
This is the second part of my customer service strategies post this weekend; check yesterday’s post first if you missed it. 4. Check In With the Client AFTER the Purchase.…
Zen and the Art of Legal Networking
10 Wishes for 2014 – Focus on the Small Stuff & Think Like a Client!
We're finally here, at my last two wishes for you for 2014! If you've missed any of the previous wishes, you can find them here: Plan & Be Open Be…
TortsProf Blog
Lawyer Has Tortious Interference Claim Against Former Client
Really interesting case from Indiana at the intersection of torts and professional responsibility -A lawyer was a partner in a firm. Firm client wanted to buy land that the…
Illinois Workers Compensation Law Blog
Is the insurance company too big to fight?
By Mike Helfand
I’m always amazed when a lawyer lies to a client instead of just telling them the truth. In law school, we aren’t trained in customer service or business practices or…
The Rainmaker Blog
5 Ways to Turn Clients Into Referral Sources
Many attorneys I speak with would love to have a magic wand that would turn clients into good referral sources. Unfortunately, I am fresh out of magic wands but I do…
Cordell Parvin Blog
10 Things I Learned From One of My Best Clients
When I started coaching lawyers, I sent questions to some of my best construction industry clients and asked for their feedback. Here are questions and the answers I received from…
Cordell Parvin Blog
Your Holiday Cards: What Impression are You Making?
Each year I look forward to receiving a holiday card from the managing partner of a firm for whom I do work coaching firm lawyers. Why do I look forward…