Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Service: How Could Your Law Firm Create “The New Gold Standard”
If you are a regular reader, you know that I rarely learned about client service from observing what law firms were doing. I focused on what other service business leaders…
Cordell Parvin Blog
Client Development Lessons from South Dakota
Nancy has a bucket list of places she wants to visit and things she wants to do. We checked one item off her bucket list recently when we visited Mount…
Cordell Parvin Blog
What lawyers want to know
If you had a coaching session with me, what would you want to talk about? This week has been filled with coaching calls. The two most popular agenda items were:…
Cordell Parvin Blog
Use Stephen Covey’s Habits of Highly Effective People for Career Planning and Client Development
If you are struggling planning your future and starting your client development activities, consider using the principles in Stephen Covey’s book: The 7 Habits of Highly Effective People. I read…
Cordell Parvin Blog
Key Client Development Point: Never be Content
I coached a lawyer recently who is doing well. I asked what challenges he was facing. His response was: I feel too content. I have seen many content lawyers over…
Cordell Parvin Blog
Client Development is a Contact Sport
Client development is a contact sport. Don't just rely on email and social media to stay in touch. You actually have to get up from your computer and meet with…
Cordell Parvin Blog
Client Development: Computer, iPad, iPhone Tools and Apps for Old Toad Lawyers Like Me
Are you an "experienced" lawyer? If so are you effectively using tools on your computer,iPad and iPhone for client development? Last year I did a cross-Canada tour speaking on blogging…
Cordell Parvin Blog
Caine’s Arcade and Lessons for Young Lawyers
When you were a young lawyer in your firm, were you told not to worry about client development? If so, you are not alone. Many lawyers I meet were told…
Cordell Parvin Blog
Client Service: What does pizza shop delivery have to do with practicing law?
Let me tell you a story about customer service involving pizza delivery and share what it might mean for your own client service. Nancy and I grew up in Lombard,…
Cordell Parvin Blog
Bloggers: Want some tips on engaging your readers?
I read with interest Adrian Dayton's recent blog: 2012 Blogs of the AmLaw 100. I confess that part of my interest stemmed from the fact that I coach bloggers at some…