Topic
Client Service
1,427 published works
Cordell Parvin Blog
You are never too young, too inexperienced, too…to work on client development
Frequently young lawyers tell me they are too young, too inexperienced or too something else to be successful at client development. That keeps those lawyers from actually starting their client…
Cordell Parvin Blog
12 Tips to Make Your law Firm One of the Few Your Clients Will Recommend
On Friday I posted: Want Higher Profits Per Partner: Focus on Client Service. Seems like a "no-brainer." But, When was the last time you talked about client service at a…
Cordell Parvin Blog
Want Higher Profits Per Partner: Focus on Client Service
Some time ago I sat next to Southwest Airlines co-founder Herb Kelleher on a flight back to Dallas. It was the second time I had sat next to him on…
Cordell Parvin Blog
Teaching Client Development: Get Your Senior Lawyers to Tell Their Story
I learned to practice law and develop business by watching and listening to more senior lawyers and figuring out what parts of each person's approach would fit me best. I…
Cordell Parvin Blog
Just Curious: Would a Business Client Know Why to Hire Your Firm?
I am a business client. Why should I hire your firm? I certainly get no help from your firm's website. When I go to your law firm website it looks…
Zen and the Art of Legal Networking
Creating a Culture of Client Service Excellence – an LMA 2012 Re-cap
The final session that I attended during the LMA Conference this year was “Creating a Culture of Client Service Excellence” with Leonardo Inghilleri, the EVP and Managing Partner of West…
Cordell Parvin Blog
To Learn Client Development: Get a Group in Your Firm or City and Try This
This week and next week I am starting a third and fourth client development coaching program with a group of eager law firm partners in a large national firm. A…
Cordell Parvin Blog
Unique Client Development Effort: Give your “stuff” away
Your clients, referral sources and contacts will long remember a thoughtful note or gift. I know that many of your clients do not allow your contacts to receive gifts. For…
The Legal Watercooler
Slapped upside the head with truth
Last week I was in Texas for the Legal Marketing Association's annual conference. Like any conference, there were some knock-it-out-of-the-ballpark wins (keynote speaker James Kane) and there were some strike-outs.…
Cordell Parvin Blog
12 Very Important Questions to Ask to Coach Yourself on Client Development
This weekend a group of outstanding lawyers I have coached are coming to Dallas from throughout the US and Canada to learn from each other. On Friday they will have…