Topic
Client Service
1,427 published works
Virginia Family Law Journal
It’s Always Nice to Get Compliments From Our Clients…And From Other Attorneys.
By Rob Hagy
From Our Clients:"I am grateful for other couples as well as myself who have to go through this that they have quality people like yourself in this field."-J.M."Thank you for…
Business and Commercial
Scoring client service–great idea from Matt Homann
By Patrick Lamb
I loved this post by Matt Homann suggesting lawyers score their client service on the quality of the client's experience as well as the quality of the result. Matt's "scorecard"…
3 Geeks and a Law Blog
Future View: Aligning Offerings with Changing Client Preferences
By Greg Lambert
Image [cc] gilderic[Please Welcome Guest Blogger, Andy Hines, author of ConsumerShift] As a futurist, I've interacted with several library groups over the last few years. No surprise there, as libraries are living…
Cordell Parvin Blog
What Does a Running Store Have to Do With Client Development?
Lawyers I coach, and lawyers I know, share with me that some of the major challenges they face are potential clients who call to "pick the lawyer's brain" and then…
Real Lawyers Have Blogs
Best in Law Blogs : The LexBlog Network : January 3, 2012
As could be expected, the first roundup of 2012 brings us a lot of blog posts whose authors are looking ahead to the new year. Also, the streak of me…
Cordell Parvin Blog
I Want to Be Like Bill Richardson, Jr.
A young lawyer I coach shared with me that he was the responsible attorney and had day to day contact with representatives of a senior partner's client. He asked how…
Cordell Parvin Blog
Fishing For Clients
Several lawyers I coach prefer not to write or speak to industry groups. Instead they want to focus on building relationships. Michael Gillman, a real estate partner with Looper Reed…
Cordell Parvin Blog
Law Firm Business Development Strategy: Exceed Expectations
This is not rocket science. Law firms know that business clients are not happy with the service they receive from outside counsel. Yet, law firms for some reason do not…
Legal Marketing Blog
Legal Business Development: Consider the Lifetime Value of a Client
By Paula Black
In today's competitive legal environment I think many lawyers are looking at a client and the legal matter they bring to the firm in the here and now. "How many…
Cordell Parvin Blog
How to Get Started with Your Client Development Efforts
I think that many young lawyers find client development daunting. A few years ago, I gave a presentation to new partners at a firm who at the end were likely…