Topic
Client Service
1,425 published works
Horizons
Show client focus through outside counsel guideline (OCG) adherence
By Colin McKee
How Intapp helps your law firm embrace the opportunity OCGs present Effectively representing your clients is only one part of a winning strategy for client retention. Your firm must also…
Sui Generis
Top 5 Ways to Improve Client Service with Technology
By NBlack
Here is my recent Daily Record column. My past Daily Record articles can be accessed here. **** Top 5 Ways to Improve Client Service with Technology Next month, I’m looking forward to attending and…
Prodonovich Advisory Insights
Re-thinking Client Loyalty. What Really Keeps Them Coming Back?
Recently, I was conducting a Client Listening interview for a Firm, when the Managing Director stopped me to say he really didn’t think about the service provider. “I don’t have…
The Attorney Marketing Center
How to get more testimonials (and why you should)
By David Ward
Testimonials for your services help you sell more of them. Prospective clients read your web page, email, or ad, learn all about your services and offer, and are interested. But…
Legal Marketing Blog
How Senior Lawyers Can Leverage Their Juniors in Business Development and Marketing
Business development and marketing are critical in attracting and retaining clients in the highly competitive legal industry. Senior lawyers, often occupied with case strategy and client representation, can tap into…
Horizons
From prospect to client: Optimizing conflicts checks and new client intake procedures for legal practices
By Colin McKee
At Intapp, we specialize in streamlining the entire client and matter lifecycle, helping law firms navigate complex compliance challenges with ease. Whether your firm is conducting a conflict review or…
Horizons
Intapp client insights: How Howes Percival uses Microsoft 365 and Intapp DealCloud integration to enhance client serviceĀ
By Colin McKee
In the competitive world of legal services, staying ahead means delivering exceptional client service. Courtney Borthwick, Head of Business Development and Marketing at U.K. law firm Howes Percival, and his…
Filevine Blog
How to Use Legal Technology to Win More Clients (and Cases)
By Jesse Neil
In the competitive world of personal injury law, how you treat clients can make or break your firm. Winning cases is important, but clients also want an experience that’s smooth,…
Lawyerist
5 Legal Tech Solutions Your Clients Will Love
You can easily lose yourself in the costly jungle of “add-on” legal tech promising a mirage of efficiency gains. Rather than reading another AI-written listicle, let’s walk through five categories…
Lawyer Business Advantage Blog
Creating a Client Experience with Lem Garcia
By Alay Yajnik
In this episode, Alay and Lem discuss: Building trust with your client. Growing from 1 to 20 attorneys in 10 years. Having the right processes in place. Starting client relationships…