Topic
Client Service
1,425 published works
TechLaw Crossroads
Want To Be a Successful Lawyer? Be More Like Amazon. Here’s Ten Ways
If you want to be a successful lawyer, work hard at identifying and eliminating your clients’ pain points. This past Sunday, I decided I wanted a small tabletop Christmas…
The Attorney Marketing Center
What if I don’t play golf?
By David Ward
Playing golf is a great way to meet other professionals and prospective clients and many lawyers do. But what if you don’t play golf and don’t want to learn? Sorry,…
Horizons
Inside Intapp Spotlight: Meet Laura Fallone, Senior Director of Client Experience
After talking to team members and leaders during her interview with DealCloud — and learning how passionate they are about helping their clients — Laura Fallone knew she wanted to…
My Case Blog
MyCase + Case Status Integration: Create a Better Client Experience
By M.E. Hammond
Creating a client-centric experience is key to law firm profitability. When clients win, so do you. The trouble is, practicing law is a hectic profession—legal staff can easily be overwhelmed…
Solo Practice University Blog
Think Incoming Phone Calls Don’t Matter for Your Solo/Small Firm Practice? Think Again!
Ruby’s 2022 call trends report is filled with valuable information gathered from over 25 million calls—providing you with the insights you need to streamline client communication and become more profitable.…
Prodonovich Advisory Insights
Would Your Clients Follow You To A New Firm?
If you left your firm would your clients follow you to a new one?* If you don’t know then your probably don’t know your clients well enough.Back in 2016, I…
Lawyer Business Advantage Blog
Founder Chat: Lawmatics and MyCase with Matt Spiegel
By Alay Yajnik
Get Staffed Up offers virtual assistant services exclusively for law firms. Get $500 off your setup fee at https://getstaffedup.com/lawyerbusinessadvantage/ In this episode, Alay and Matt discuss: Why Matt created…
LEX Reception Blog
How to increase client retention with legal tech integrations
Firms need to use every tool in their arsenal to retain clients. One solution is integrating your tools. Integrated software can talk to each other, helping you do more in…
Texas Bar Blog
Sponsored Content: Three Ways to Streamline Client Intake
Are too many leads falling through the cracks? Inefficient client intake workflows might be the culprit. Law firms suffer from three issues: Too little time to efficiently onboard clients Insufficient…
Prodonovich Advisory Insights
Why Collaboration Eats Cross-Selling For Breakfast
Anyone who’s read my articles for any length of time will be aware of my acute contempt for pushy cross-selling. But that doesn’t mean you shouldn’t be servicing your clients…