Topic
Client Service
1,426 published works
Prodonovich Advisory Insights
Why Collaboration Eats Cross-Selling For Breakfast
Anyone who’s read my articles for any length of time will be aware of my acute contempt for pushy cross-selling. But that doesn’t mean you shouldn’t be servicing your clients…
InfoTrack Twenty
Keeping litigation clients happy — part 3 of 3: large corporate clients
Large corporate clients are the white whale of law firm client lists. In fact, I’ve seen law firms who maintain thriving businesses simply by virtue of being the go-to regional…
PracticePanther Blog
Five Steps Toward Faster Client Intake For Lawyers
A law firm’s client intake process is as much about collecting information about a case to determine whether to accept them as a client, as it is for your client…
Paladin Blog
Meet Danielle LoMastro, our New Client Experience Manager!
Danielle, we’re so thrilled to have you on board! Tell us about your background.I live in Barrington, Illinois with my tiny goldendoodle Teddy. Before Paladin, I worked at the #1…
My Shingle
Key Trends in Client Service That Lawyers Need to Know
Though it seems counter-intuitive, these days, top client service depends more on digital engagement and self-service options than personal human interaction. At least that’s one of the findings of the…
Lawyer Meltdown
How Training Benefits Your Firm [video]
By Allison Johs
Are you more focused on an employee’s skill level before you hire them than you are once they are working for you? In my experience, when law and other professional…
Lawyerist
PracticePanther Maximizes its Practice Management Software with Built-in CRM
By Zack Glaser
PracticePanther enhances law firm intake capabilities with its built-in client relationship manager (CRM). Taking advantage of this functionality is easy. Using it to its fullest, however, requires some forethought, but…
Dear Ethics Lawyer
September 1, 2022 Issue – Business Transactions with Clients
Q: Dear Ethics Lawyer, I represent a good friend who has built a very successful business. He offered me an opportunity to join with him to start a different new…
HCS Agency Blog
Can Lawyers Use Social Media To Engage With Clients?
To keep your law firm in business, you need a steady stream of incoming clients. This entails consistently marketing your practice, but as a busy attorney, it can be challenging…
Lawyer Business Advantage Blog
Power Networking with Marc Hankin
By Alay Yajnik
Get Staffed Up offers virtual assistant services exclusively for law firms. Get $500 off your setup fee at https://getstaffedup.com/lawyerbusinessadvantage/ In this episode, Alay and Marc discuss: Networking beyond the…