Topic
Client Service
1,427 published works
My Case Blog
Two Track Mind: Post-COVID Law Practice Will Require Both Intake Pathways
Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on…
My Case Blog
‘Two Track Mind: Post-COVID Law Practice Will Require Both Intake Pathways’
Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on…
Cordell Parvin Blog
Law Firms: Questions to Ask Lawyers You Are Considering for Client Development Coaching
A law firm leader once asked me if I would suggest questions to ask junior lawyers to determine if they would be the best suited for client development coaching. At…
Texas Bar Blog
Sponsored Content: Improve the Law Firm Client Experience with Frictionless Billing
Originally published: https://lawpay.com/about/blog/law-firm-client-experience-frictionless-billing/ People have gotten used to the convenience of electronic payments and online bills. Many studies show that the majority of people expect all types of businesses, including…
Cordell Parvin Blog
Client Development Coaching: 12 Ways it Will Benefit Your Law Firm
I have written on this subject many times. But, I suspect after COVID-19 fewer law firms than ever have client development coaching programs for their young lawyers. You will hear…
Canadian Lawyer Mag
Recreating the legal ecosystem in a time of hardship
Investing in client experience — and not raising rates — will strengthen the legal marketplace
ComplexDiscovery
Threading the Needle? Epiq Launches Unified Digital Client Experience
By Rob Robinson
Editor’s Note: From time to time ComplexDiscovery highlights publicly available service and product announcements and content updates from data discovery and legal discovery providers and ComplexDiscovery community members as an information service…
Solo Practice University Blog
Meeting Client Expectations In a Changed World – Guest Lecture with Tim Bedford from Ruby
We all know that this pandemic has really shaken things up – on both a micro & macro scale. The industry has changed, but so has day-to-day. When your dog…
Clio Blog
The Initial Consultation: Lawyer-Client Interview Questions
By Carissa Tham
When it comes to initial interviews with potential clients, are you asking the right lawyer-client interview questions? Lawyers devote significant time, energy, and marketing money to nurturing leads and winning…
Cordell Parvin Blog
In 2021 What is the New Normal for Client Development Success?
Our neighbors across the street were on vacation for spring break. We were getting their mail and any packages left on their doorstep. One night they called to ask if…