Topic
Client Service
1,427 published works
The Attorney Marketing Center
Turning down clients for fun and profit
By David Ward
When you’re a new attorney trying to pay the bills, you take any work that comes your way. At least that’s what I did. If someone needed help and had…
Law Firm Editorial Service Blog
Today’s tire kickers are tomorrow’s clients
Just because a prospective client is not ready to engage you and your law firm today does not mean all hope is lost. I was recently speaking with a well-known…
My Case Blog
Ineffective Intake Practices Can Affect Your Online Reputation
By Stacey Burke
In the over 20 years I have been working with law firms, I have set up intake departments, developed the corresponding technological infrastructure needed to support the processes that make…
The Attorney Marketing Center
The most dangerous number in business
By David Ward
In business, the most dangerous number is the number one. If you have one client and they leave or go out of business, you’re in trouble. You want more than…
LawLytics Blog
Using Your Law Firm’s Website for Client Expectation Management
By Publisher
5.24.2021 - I recorded this short video blog post about using your law firm's website to help you deliver and enforce expectation management at scale. It's something that will make…
My Case Blog
Intake Action Plan: Yes, Your Client Intake Process Needs to be a System
Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on…
Lawyer Meltdown
Pre-qualify Your Clients to Keep Bad Clients Out of Your Practice
Do you want to keep bad clients out of your law practice? In this video series on bad clients, we’ve talked about identifying and eliminating bad clients from your practice,…
Texas Bar Blog
Sponsored Content: Spanish Language Skills Increase Your Client Services and Your Practice’s Capacity
Attorneys and legal professionals who speak Spanish can provide better services to an important and growing segment of potential clients. More Texans claim Hispanic heritage than in any other state,…
eLegal Training Blog
How to Convert Inquiries into Engagements. The Proof is in The Pudding.
By Eric Dewey
Presentations to win work are at the core of the firm’s business development initiative. No other initiative is as important or as exhilarating as winning a hard-fought pitch. Preparing for…
Cordell Parvin Blog
25 Lawyer Marketing/Client Development Practical Tips For Success in 2021
Create a yearly Business Plan-If you need a template for a business plan just ask me. Breakdown Your Plan-Create 90 days or monthly goals (actions). Plan and Schedule Client Development…