Topic
Client Service
1,427 published works
Support Legal Blog
How to be Innovative with Your Services to Exceed Your Clients’ Expectations
5-minute read #Efficiency #HumanIntelligence How can you be innovative with your legal services to exceed your client’s expectations? I’m not sure, let’s Google it. The first article tells us to…
Solo Practice University Blog
What Clients Want: Managing Legal Consumer Expectations in 2019-2020 – Guest Lecture(s) with Jared Correia
Jarred and I have recorded six free guest lectures covering the vast topic of What (Clients) Want: Managing Legal Consumer Expectations in 2019-2020. It is nearly five hours of us…
2Civility Blog
Clio Legal Trends Report Finds Law Firms Aren’t Responsive to Potential Clients
By Laura Bagby
Clio, a cloud-based legal technology company, announced the results of its 2019 Legal Trends Report this week at the Clio Cloud Conference in San Diego. The annual report is the…
Cordell Parvin Blog
Rainmaking: Become Remarkable in the Eyes of Your Clients
Every potential rainmaker wants clients, prospective clients, and people who can refer business to us to become evangelists for us. I first heard the term “remarkable” when I read a…
Horizons
5 obstacles to attract and retain clients + winning strategies
By Mike OHoro
We’re proud to introduce a new blog series, featuring Mike O’Horo, business development strategist and founder of RainmakerVT an online rainmaking training course for lawyers interested in gaining new business…
CloudLex Blog
Intake not Mistake: 5 Mistakes to Avoid During Client Intake
By CloudLex
Here at CloudLex®, we usually like to advise you what to do to (how to improve your law practice, how to attract potential clients, how to grow your business, etc.),…
Cordell Parvin Blog
If You Want to Have $1 Million in Business … Start Here
As you know, I am currently recruiting lawyers. If I was playing baseball, one would say I haven't hit a home run in 2019. I haven't even hit a single.…
Dialogue
Strategies for uncertain times
With Strategies for uncertain times, Heather Suttie makes a positive contribution in the gloomy, global environment from which no legal services provider will be shielded. It’s said that wars are won…
Rob Millard
Should law firms predicate their mergers upon client interests?
The paper linked here was presented by Robert Millard at the Saïd Business School Professional Services Firm conference held in Boston, Massachusetts on 12-13 August 2019, immediately after the Academy of…
Cordell Parvin Blog
Lawyers: To Attract More Business, Work on Developing Your Pipeline
If you have read Malcolm Gladwell's book: The Tipping Point, you know he writes about "connectors". Check out this article to learn more. I'm a "connector." I enjoy connecting outstanding…