Topic
Client Service
1,427 published works
The Rainmaker Blog
6 Ways You’re Creating a “One & Done” Client
I’m sure you’ve heard that the most expensive client you can have is the “one and done” -- the person who only does business with you one time. While there…
Cordell Parvin Blog
What it Feels Like to be a Client: Just Think of Visiting Your Dentist
How are dentists like lawyers? Read on, you'll get my take on the question. As you are reading this blog, I will be sitting in the chair at my favorite…
The Rainmaker Blog
4 Reasons Clients Leave & What You Can Do About It
Research has shown that there are four primary reasons clients leave law firms: 9% are poached by competitors. 10% leave for personal reasons -- the case is over, they decide…
Business of Law
Client Intake Tips: Easy Does It!
By Robin Bull
Think about the last time that you went to a first appointment with a doctor, a specialist, or even to visit your own lawyer. How did you feel when you…
Cordell Parvin Blog
Client Development: Stop Selling and Start Helping
I hate to be sold anything and I know clients do not want to be sold. Many marketing consultants treat client development and marketing as if it were selling a…
Cordell Parvin Blog
Lawyers: Good News and Bad News about Client Development
A few years ago I spoke at a firm's associate retreat on client development. I began by saying I had good news and bad news and I asked which they…
Real Estate Advisor Law Blog
All I Really Need to Know About Client Service I Learned in a Restaurant
By Scott Kadish
I am a commercial leasing attorney at a large firm. I have developed a decent stable of loyal clients, but not because I am the smartest attorney in the world.…
3 Geeks and a Law Blog
The Strong Silent Type
All too often in law firms when we talk about marketing failures or look for new marketing successes, we look to see how "other industries" are doing it. We look…
Cordell Parvin Blog
Still More Additional Tips from Inside Counsel
If you have been a long time reader, you likely remember that a lawyer I coached a few years ago has gone in-house. Starting in 2015, he has shared tips…
Cordell Parvin Blog
Client Development: Important Communication and Listening Skills
If you're like me, you think you're a great communicator, right? I saw a Forbes article recently that caused me to reconsider: 8 Secrets of Great Communicators by Travis Bradberry. Here's…