Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: Become the Go To Lawyer
Seth Godin posted a really short, to the point interesting blog on January 20. The title: Everyone is better than you are... Take a moment to read it, at least the last…
The Rainmaker Blog
Why the Most Important Rainmaker in Your Law Firm is the Person Who Answers the Phone
Take a look at this recent Google infographic on legal market trends: If there is one thing that stands out about this research, it’s this: 72% of prospects contact…
The Rainmaker Blog
Rainmaker Retreat Revealed: Exactly What You’ll Learn at Our 2-Day Law Firm Marketing Intensive Workshop
If you’ve ever wondered exactly how much legal marketing information and training attorneys really receive at a Rainmaker Retreat, take a look at exactly what we cover: Session 1: Achieving…
Cordell Parvin Blog
Client Development: 10 Important Lessons I Learned
Just doing good work, getting a Martindale A-V rating and waiting for the telephone to ring was not a viable client development strategy. That was just the price to have…
Cordell Parvin Blog
Why Clients Aren’t Hiring You and Why Your Firm is Not Hiring Me
When I practiced law I often wondered why the client who had hired me to get them out of a tough jam at great expense, had not hired me to…
Amazing Firms, Amazing Practices
Client expectations: Modify, don’t “manage”
By Gerry Riskin
In my most recent contribution to Edge International Communique (EIC), I argue that working to modify client expectations – rather than merely manage expectations – is a "license to print" client satisfaction. I…
Cordell Parvin Blog
Client Development: I was recently asked how I did it
A lawyer I coached asked that question. My answer: I made presentations at construction industry meetings. How did I get the opportunity? I was insatiable to find out what issues…
Cordell Parvin Blog
Client Development Coaching: Great Way to Increase Firm Revenue
Are you considering starting a client development coaching program in 2017? Several years ago, I spoke and moderated a panel of Virginia lawyers I coached at the Virginia Bar Association…
Pam Woldow's At the Intersection
Lawyers Are Ignoring a Vital Business Development Tool
By Pam Woldow & Doug Richardson
Eat your damned vegetables. What’s the matter with you? Don’t you know what’s good for you? When we teach and discuss Legal Project Management (LPM), we stress…
News & Insights
Client Service: Are Your Law Firms Delivering?
By KHeafy
As you reflect on the past year, it is worth taking a moment to consider how your law firms are delivering for you. Are they anticipating your needs? Investing in…