Topic
Client Service
1,427 published works
Cordell Parvin Blog
More Client Development Questions for You
Selling legal services is different than selling almost everything else. You don't really "sell." Instead you position yourself to be the lawyer selected when a potential client needs legal services.…
Cordell Parvin Blog
Client Service: What would your clients do?
Yesterday I flew from Dallas to Denver. I scheduled the flight so I would have 90 minutes before my first coaching session. [caption id="attachment_14442" align="aligncenter" width="250"] Boing on runway[/caption] When…
Cordell Parvin Blog
10 Days to Launch Your Client Development Efforts: Days 6-10
This is part 2 of my series: 10 Days to Launch Your Client Development Efforts. In this article I cover what to do in days 6-10. Download this PDF
The Rainmaker Blog
5 Tips for Building Client Loyalty Through Exceptional Service
Here is a hard bit of truth for attorneys: your law firm is unlikely to build a loyal client base solely through your legal accomplishments and results. This is because…
The Rainmaker Blog
Free Training Video: How to Stop Killing Your Client Intake and Lead Conversion
Every single day that passes without your law firm having an effective intake system and a properly trained intake team in place costs you hundreds or thousands of dollars in…
Cordell Parvin Blog
Client Development Coaching: Client Development in a Nutshell
This week I will be meeting with a group of West Palm Beach lawyers to start their 2016 Client Development Coaching Program. Prior to our session the lawyers discovered their…
The Rainmaker Blog
3 Ways to Fire Up Your Law Firm’s Profit Potential (Part 3 of 3)
This is the final post in my three-post series this week on the three ways to fire up your law firm’s profit potential. Click on the following links to read…
The Rainmaker Blog
15 Deadly Mistakes That Destroy Your Law Firm’s Client Intake & Kill Your Lead Conversion
Here’s the scenario: there are two kiddie pools. One is full of water, the other is empty. You will get $10,000 if you can take the water from the full pool and…
Cordell Parvin Blog
Client Development: Case Studies for Discussion
Have you and your colleagues ever brainstormed how to handle a particular client development situation? When I am coaching lawyers, we frequently create scenarios and then discuss how best to…
In Search of Great Customer Experiences
A special note of thanks to our clients
By Patrick Lamb
I wrote my first blog post on April 10, 2005, and I have published 968 posts since then. To be candid, not all of the posts related to client service…