Topic
Client Service
1,427 published works
The Rainmaker Blog
4 Ways to Stop Wasting Your Inbound Leads
We spend a lot of time with clients teaching them how to build a great lead generation and lead conversion system for their law firms. However, the fact is that…
Cordell Parvin Blog
Client Development: Building Your Brand
You have heard me talk about building your brand. What does that mean? In 2016, it's not what you know, it's not who you know. It's who knows what you…
Cordell Parvin Blog
Career and Client Development: Are You Taking Advantage of Your Lunch Time?
I confess. I never really took advantage of my lunch time. At one point I went to work out at lunch. I hated the idea because it took about double…
Cordell Parvin Blog
Client Development: What if I don’t like marketing?
I am frequently asked that question. What if I don't like marketing? My response is usually to say: Tell me what you consider to be marketing. You see, I didn't…
In Search of Great Customer Experiences
Clients speak clearly. Are law firms hearing the message?
By Patrick Lamb
I recently read the 2016 Report On The State Of The Legal Market by Georgetown Law and Peer Monitor. I was struck by the clarity of the message being sent…
Cordell Parvin Blog
10 Days To Launch Your Client Development Efforts: Days 1-5
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Cordell Parvin Blog
Client Development: You Really Don’t Have to Sell to Get Clients
I have coached over 1000 young (and some not so young) lawyers. Many of those lawyers tell me: Cordell, I didn't go to law school to become a salesman. Or,…
Cordell Parvin Blog
How are you getting news to clients and potential clients?
This week I am meeting with lawyers in Dallas and Los Angeles and kicking off coaching programs that will last throughout 2016. One of the things I will share with…
Cordell Parvin Blog
Client Development: Are you making this major mistake?
Over my career as I watched lawyers interact with clients and potential clients, I noticed that some lawyers failed to recognize what made each client and each client matter unique…
In Search of Great Customer Experiences
The Noise of Client Service
By Patrick Lamb
I wrote a series on Signal and Noise here, here and here. The problem clients confront is that most law firms look and sound alike. When we started Valorem in…