Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: Don’t just make it a New Year’s resolution
I will be in Denver this week working with lawyers in that office of a national law firm. I am very tempted to ask: Did you work out this morning?…
Law Practice Tips
Podcast: The Internet’s Role in Client Development
By Jim Calloway
We have just posted one of our best Digital Edge podcasts of the year. So don't miss it. The Internet’s Role in Client Development is the topic and we feature…
Cordell Parvin Blog
Law Firms: 2016 How You Might Help Your Lawyers
I am working with a Dallas firm today. I'll meet with small groups and individuals. At lunch I will make a presentation for the entire office titled: Client Development for…
Cordell Parvin Blog
Proven Way to Teach Client Development to Your Lawyers in 2016
Suppose for a moment that your top business producers began retiring, what would be the impact on your firm? Would your firm keep their clients or lose them? If these…
The Rainmaker Blog
How to Build a Referral-Driven Law Practice in 2016
The Holy Grail of business development for attorneys is a referral-driven law firm. Every attorney seeks to build a referral-based practice. However, many attorneys seem to spend their entire professional…
Mass Tort Defense
SHB Recognized as Client Service A-Team
By Sean Wajert
BTI Consulting Group has ranked Shook, Hardy & Bacon in the BTI Client Service A-Team 2016: The Survey of Law Firm Client Service Performance, now
Cordell Parvin Blog
Client Development: Holiday Gift Idea
Back in 2011, I wrote about a lawyer who came up with a unique holiday gift idea. I wanted to share the post with you again with some additional thoughts.…
Cordell Parvin Blog
Your Staff: Are They Creating “Raving Fans?”
If you know me, you know I have traveled on business my entire adult life. I have over 5 million miles on American Airlines and over 1 million more on…
Cordell Parvin Blog
Making Time for Client Development: Manage Your Time and Energy
I'm up bright and early this morning for the long and stressful trek through security and US Customs in Montreal. Even though I have Nexus and Global Entry, it took…
The Rainmaker Blog
3 Steps Law Firms Can Take to Cut Client Losses
Even the most successful law firms suffer client losses. There will always be a few clients who go away for very good reasons, but what about those clients that go…