Topic
Client Service
1,427 published works
The Rainmaker Blog
Want a Get & Retain More Clients? Steal These Client Service Strategies from the Ritz-Carlton
I do a lot of traveling, speaking at bar associations, meeting with clients and holding our two-day Rainmaker Retreat legal marketing seminars across the country. Like many road warriors, I have found…
Cordell Parvin Blog
Client Development Coaching: What is Your Target Market
I've said it many times. If you market to everyone, you market to no one. What is your target market? When I settled in Roanoke, Virginia after my stint in…
Cordell Parvin Blog
A Lawyer Asked
A lawyer I coach recently asked: I have a quick question for you: do you have any blog posts or other guidance on a suggested method for reaching out to…
Cordell Parvin Blog
Client Development Coaching Program: The Keys for a Top Notch Program
As I mentioned yesterday, I'm off to West Palm Beach. I received an email yesterday from one of the lawyers I am coaching telling me what she has been working…
Cordell Parvin Blog
Client Development Coaching: What are you learning from rainmakers?
This week I'll be coaching lawyers in West Palm Beach, FL. It is their second coaching session. I want to share with each lawyer some ideas on getting to the…
Zen and the Art of Legal Networking
Marketing: Creating Moments that Matter
"What if we showed up and said 'We're human too'?" asked Deloitte CMO, Diana O'Brien during last week's Legal Marketing Association's keynote presentation. It may seem like a strange message from a…
Cordell Parvin Blog
Client Development Coaching: My Practical Tips
The group of lawyers I coached several years ago also prepared a list of the "Practical Tips" they learned from our work together. At the firm retreat they handed out…
The Rainmaker Blog
5 Tips for Attorneys to Get More Repeat Business
One of the most basic marketing strategies for law firm is getting repeat business from clients – yet many fail at doing this effectively. There are two main reasons for this…
3 Geeks and a Law Blog
C is for Sales?
Is Legal CI Sales Enablement I've posted here before about CI as the new Client Intelligence and I still believe that. Clients more than ever – still – want to…
Cordell Parvin Blog
Client Development Coaching: My Client Development Principles
Today and tomorrow I'm coaching lawyers here in Dallas for a second time this year. The beauty for me is I don't have to get on an airplane and I…