Topic
Client Service
1,427 published works
Cordell Parvin Blog
Thinking About Success…Again
I remember speaking to groups of associates in two law firms a few years ago. The topics generally covered the secret of being a successful lawyer and having a fulfilling…
Cordell Parvin Blog
Law Firms: Some Keys to Successful Client Development Coaching
Is your firm contemplating setting up a client development coaching program in 2016? I hope so. I want to help you do it more successfully. When done well, a client…
Cordell Parvin Blog
Client Development: Repurpose Your Articles and Presentations
If you are a lawyer I have coached, you could have written this blog post. You likely remember, we talked about repurposing the content you create. As we talk about…
LawSites
More News From Lexicata: Create Custom Matter Checklists
[caption id="attachment_11345" align="aligncenter" width="750"] Creating a custom checklist in Lexicata.[/caption] Just last week, I posted here about Lexicata's release of a new plugin that allows law firms to integrate its…
Real Lawyers Have Blogs
Top 10 in Law Blogs: Social Media Reputation, Client Development, Candy IP
It's a big social media day today in the Top 10. We have posts from Lindsay Griffiths, Jennifer Kovalcik and Karen Rubin all taking on the subject—from a number of different…
LawSites
Lexicata's Client Intake Now Integrates with WordPress Websites
There is news this week from Lexicata, the cloud-based client intake and CRM system for law firms that I reviewed here last May. This week the company announced a new…
In Search of Great Customer Experiences
Law Firm Signal and Noise: Telltale signs of signal
By Patrick Lamb
In Part 1 of this post, I noted how law firms had become so adept at creating "noise" about various topics--client service and AFAs for example, they they effectively drowned…
Cordell Parvin Blog
Client Development: Use the Internet to Amplify Reach of Weak Ties
If I coached you, then you know all about the strength of weak ties concept which was first discussed by Mark Granovetter. We talked about it at length. I also told…
Cordell Parvin Blog
Important Points on Client Development
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Cordell Parvin Blog
Law Firm 1-3 Year Associates: My Best Client Development Advice
Are you a 1-3 year law firm associate? If not, share this with those 1-3 year associates whom you think will find the advice valuable. Do the best work possible-Each…