Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: Presenting to Attract Clients
As you likely know, during my career I made presentations to contractors, and now to lawyers, I have always tried to "work the room" before the presentation. I showed up…
3 Geeks and a Law Blog
Client/Matter Opening — What Can We Add to the Process?
By Greg Lambert
Image [cc] highways england This is one of those posts where I start writing down my thoughts, not really sure where I'm going to end. However, that never stopped me…
Texas Bar Blog
Tips for Lawyers Who Want Good Results
By John Lande
I recently retired as the Isidor Loeb Professor at the University of Missouri School of Law, which inspired me to write My Last Lecture: More Unsolicited Advice for Future and…
In Search of Great Customer Experiences
Client Service Lessons from the Movies: Truth Revealed
By Patrick Lamb
Everyone says they are committed to client service. Here is the truth: No one has the chutzpah to speak as candidly as Rhett, but…
In Search of Great Customer Experiences
Client Service Lessons From The Movies: self-assessment
By Patrick Lamb
When it comes to assessment, this is what most people think of themselves: But the reality is this: …
Cordell Parvin Blog
Client Development: You’ve Done Your Best and No Results
I've coached well over 1000 lawyers since I quit practicing law. Over that time I have witnessed several lawyers starting a blog with great enthusiasm and fanfare, only to stop…
In Search of Great Customer Experiences
Client Service Lessons from Movies: The Ultimate Service
By Patrick Lamb
War Games 1983 The ultimate service--help eliminate the need for your service.
Cordell Parvin Blog
Client Development: One Tip to Attract Clients
You have heard the expression: All other things being equal, people (clients) want to do business with people (lawyers), they know, like and trust. Likeability: What is it? What are…
Cordell Parvin Blog
Client Development: Really Important Tips on Writing Articles
As you likely know, I wrote a column for Roads and Bridges magazine for 25 years. I have told the story here many times. I was speaking at an industry…
Illinois Workers Compensation Law Blog
This is the best lawyer in Chicago (but not for you)
By Mike Helfand
I read recently about a lawyer in Chicago who is doing amazing work. He's raised more than one million dollars for charity through his love of playing the piano. He's…