Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: Creating Memorable Events
If you are a regular reader, you know Nancy and I moved to Windsong Ranch in March. You likely also know that we have a full time Lifestyle Director. Her…
Real Lawyers Have Blogs
Top 10 in Law Blogs: How To Lose a Client, Breach Prevention, Arbitraion
A heads-up: if you haven't seen Lindsay Griffiths' new responsive-designed blog, be sure to check that out—and if that doesn't pique your interests, the content is even better. Total posts…
Cordell Parvin Blog
Clients: The Problem with Law Firms Rewarding Hours
If you haven't read it, I recommend every law firm leader big firm or small, read the Georgetown Law and Peer Monitor Release 2015 Report on the State of the Legal…
The Rainmaker Blog
FREE Webinar on Creating Lasting Client Loyalty
Developing loyal clients who won’t leave your firm for love or money -- and who are the first to refer your services to others – begins the moment you meet them.…
Cordell Parvin Blog
Client Development: Why Train Young Lawyers Now
What is the phrase? What happens if we invest in developing our people and then they leave our law firm? ‘What happens if we don’t, and they stay? Some of…
The Rainmaker Blog
The 5 Truths I’ve Learned About Attorney Referrals
There are many truths I have learned over the years from working with more than 10,000 attorneys across the country. When it comes to business development for law firms, none…
Cordell Parvin Blog
Raising Rates Just Because: Sure Way to Lose Some Clients
For several years, my trusty assistant Joyce and I ate lunch almost every Tuesday at one of our favorite restaurants. It was a Tex-Mex Grill in far north Dallas. We…
LawSites
Lexicata: A Cloud-Based Client Intake and CRM System for Law Firms
A few weeks ago I wrote about the launch by Rocket Matter of client-intake forms for law firm websites. As I've looked further into this topic, I've realized there are…
Cordell Parvin Blog
Want to unlock the secrets of client development?
Several times I have given a presentation to law firms on "Unlocking the Secrets of Client Development." I like the title because it is catchy, but truthfully, there are no…
The Rainmaker Blog
Worst Practices: True Tales from Law Firm Intake Calls
Recently, Lee Rosen penned a post about law firm intake calls on his Divorce Discourse blog entitled, True Story: Law Firm Phone Answering Gone Badly Awry. It detailed his experience…