Topic
Client Service
1,427 published works
Legal Marketing Blog
Client Letter to New Outside Counsel – Part I
By Tom Kane
Ran across a fictitious letter written by a fictitious general counsel to a fictitious law firm he just retained. The letter sets forth his expectations for the new firm; and…
Cordell Parvin Blog
Client Development: Create Habits
Are you afraid of any aspect of your client development? If so, read a recent Seth Godin's blog: To overcome irrational fear... It is very short so take a look. He…
Legal Profession Blog
Client Conduct Negates Malpractice Claim
The Nebraska Supreme Court overturned the grant of a new trial to the plaintiff in a legal malpractice case and reinstated the verdict in favor of the defendant law firm.Thomas…
Cordell Parvin Blog
Client Development: Why Narrow Your Focus
This week I will make a presentation at the American Bar Association Forum on the Construction Industry Annual Meeting. My Topic: Professionalism and Client Development for Construction Lawyers - Old…
LawSites
New From Rocket Matter: Client Intake Forms for Law Firm Websites
[gallery type="slideshow" link="file" size="large" ids="10763,10764,10765,10762"] The cloud practice management platform Rocket Matter rolled out a new product today: client intake forms for law firm websites that integrate with the Rocket…
The Rainmaker Blog
How to Create a Legendary Customer Service Culture for Your Law Firm
One of the best ways to differentiate your law firm from your competitors is to micromanage the client experience. Think about the best customer service you have ever experienced. Most…
Cordell Parvin Blog
Making Rain: Serving Rather Than Selling
Scott Funk is a Gray Reed & McGraw shareholder from Houston. One of the primary things Scott learned when I worked with him eight years ago was the importance of asking friends…
Cordell Parvin Blog
Top 10 Indicators Client Development Coaching is Not for You
As you may know I began coaching lawyers on client development long ago when I was still practicing law. I have coached, mentored and taught younger lawyers my entire career.…
Cordell Parvin Blog
Client Service: Energize Your Professional Staff
I recently did a presentation for a law firm on client service. One thing I shared was clients may not easily recognize the quality of your legal work, but they…
Cordell Parvin Blog
Client Development: Identify the Problem, Offer a Solution
What are you doing to stay on top of your clients' businesses and industries and help them identify a problem and create a solution before they know of the problem?…