Topic
Client Service
1,427 published works
Cordell Parvin Blog
10 Questions to Improve Your Client Development Efforts
I know many young partners and senior associates who are working as hard as they think they can. So, when I tell them they can increase their level of business…
The Rainmaker Blog
FREE Avvo Webinar March 19: 7 Deadly Sins That Can Destroy Your Intake & Kill Your Conversion Rate
Join me tomorrow -- Thursday, March 19 at 1 p.m. ET/10 a.m. PT -- for a free Avvo webinar on the 7 Deadly Sins That Can Destroy Your Intake &…
Cordell Parvin Blog
TOP SECRET: Why Client Development Coaching Works
I recently received a phone call from a law firm asking me about my coaching program. During the call I was asked: Cordell, how do you motivate the lawyers you…
Cordell Parvin Blog
Client Develop Tip: You Want Clients to Find You, Not the Other Way Around
During a group telephone coaching session I was asked: Cordell, did you solicit potential clients? I never did that. I would have felt uncomfortable and disingenuous. A few years ago…
Zen and the Art of Legal Networking
Client Service Excellence: Make Everyone Feel Like a VIP
I’m just back after being away for our 2015 Asia Pacific Regional Meeting in Shanghai, where we had one of the best examples of excellent client service that I’ve seen…
Cordell Parvin Blog
Practical Thought on the New Era of Client Development
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The Rainmaker Blog
How To Build a Profitable Intake System
Building an effective, efficient intake system will do more for your firm’s bottom line than just about any other legal marketing activity. The money you spend on generating leads is…
Cordell Parvin Blog
Law Firms: 21 Ideas to Improve Client Service
I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded: Clients cannot always recognize great legal work, But, they can…
Cordell Parvin Blog
Client Development: More Tips from a Law Firm Lawyer Who is Now In-House
I hope you read my post: Client Development Tips: From Law Firm Lawyer Who is Now In-House. That post was so popular that I asked my friend who is now in-house…
Cordell Parvin Blog
Client Development: Sometimes You Need a Little Luck
I tell lawyers I coach that at some point there is a luck factor in client development. I know. I experienced it at least twice. I will share one of…