Topic
Client Service
1,427 published works
Cordell Parvin Blog
10 Reasons Why Your Client Development Efforts Are Not Working
A lawyer once told me he was trying to develop business, but nothing was working. What are the potential reasons a young energetic lawyer is not finding success? Here are…
The Rainmaker Blog
3 Ways to Build Client Loyalty and Referrals
A recent poll by digital business solutions provider Huzzah Media found that 80% of small businesses report the two top sources of revenue are repeat customers and word-of-mouth referrals. Now…
Cordell Parvin Blog
What Skills do Rainmakers Have?
I recently gave a presentation and a young lawyer asked: What skills do rainmakers have? Generally rainmakers have a high degree of emotional intelligence. There are plenty of books on…
The Rainmaker Blog
5 Steps to Higher Client Retention Rates
Landing new clients is only the beginning of a harder task: keeping them. Now the real work begins as you find a ways to keep those clients you have worked…
Cordell Parvin Blog
Your Website Bio: More Important in 2014 Than Ever Before
If a potential client only saw your website bio, would he or she hire you? In a 2001 survey mentioned in Finding and Working with lawyers on the Web, of…
The Rainmaker Blog
Some Things Bear Repeating: 12 Ways to Improve Your Intake Process
Since I wrote yesterday about the necessity of having the right people performing your intake process, I thought I would share some tips I posted a few months ago on…
The Rainmaker Blog
Do You Have the Right People in Place for Client Intake?
Recently we offered a free intake process review -- a “secret shopper” service -- to the first 50 law firms that signed up and that offer got fulfilled fairly fast. …
Cordell Parvin Blog
Unforgettable Client Service: Is Yours Unforgettably Good or Unforgettably Bad?
If someone asked your clients about the quality of your law firm's service, what would they say if they knew it would not get back to you? Some might say…
Legal Marketing Blog
Why Clients Fire Lawyers, and The Telltale Signals
By Tom Kane
Often clients don't actually fire law firms, they just walk away. Sometimes lawyers don't even know it. The client simply gives work to another firm I ran across a post…
Managing Law Firm Transition
The Weed Eater and Law Firm Client Service
By Roger Hayse
A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He…