Topic
Client Service
1,427 published works
Zen and the Art of Legal Networking
Client Service: Think Like a Client!
The advice to "think like a client" in order to improve your client service is not a new one - but today, I want to offer you a little bit…
The Rainmaker Blog
A 10-Point Health Check for Your Law Firm Marketing
A legal news aggregation website called LawFuel.com recently ran a post with a 10-point checklist of how law firms can gauge the health (and effectiveness) of their legal marketing programs.…
The Rainmaker Blog
Tips for Improving Your Client Retention Rates
Client retention consultancy Sparked counts some of the world’s most successful brands as its clients, including Microsoft, Google, Kraft, SAP, Barclays and more. So it’s worth lending an ear when…
Cordell Parvin Blog
Client Development Questions For Your Law Firm Associates
Greetings today from Grand Rapids, Michigan, where I will be giving four, yes four, presentations at the State Bar of Michigan Annual Meeting and Solo & Small Firm Institute. If you…
Cordell Parvin Blog
Client Development: Use Mass Customization
Who was the most memorable speaker at one of your law firm's retreats. For me, that speaker was Barry J. Gibbons, the former Chairman and CEO of Burger King. I…
Cordell Parvin Blog
10 Client Development Lessons from a Top Sports Psychologist
What could a top sports psychologist teach lawyers about client development? If his name is Dr. Bob Rotella, I believe you can learn a great deal. Nancy has every book…
Zen and the Art of Legal Networking
Client Service: How did you Make a Client Happy TODAY?
As I was thinking about client service this morning, I wondered to myself whether there was anything left to discuss that hasn't already been said. Of course, there's an old…
Illinois Workers Compensation Law Blog
If you aren’t telling the truth, we won’t represent you
By Mike Helfand
The biggest reason why we don’t represent liars is because it’s simply the right thing to do. It’s also because we value our reputation among arbitrators and insurance companies, as…
Zen and the Art of Legal Networking
Client Service: What would make you leave?
This morning, Nancy Myrland wrote an excellent blog post on one of the most important questions you should be asking your clients, both new clients and long-term clients: What can…
Cordell Parvin Blog
Law Firm Associates: You are Never Too Young, Too Inexperienced, Too . . .
Are you a law firm associate? If so, do you ever feel that you may be too young, too inexperienced or too something else to be successful at client development?…