Topic
Client Service
1,427 published works
Real Lawyers Have Blogs
Financial advisors realize business development gains through social media
Lawyers aren't the only professionals using social media for business development. Hearsay Social's Meghan Herfkens Hency (@mherf) reports that 75% of financial advisors are using social media for client development.…
In Search of Great Customer Experiences
How not to ask about your client service
By Patrick Lamb
Valorem's Director of Operations just received a letter from a firm vendor that very carefully explained Net Promoter Scores and the importance of the company of receiving a 9 or…
Cordell Parvin Blog
Success: Are You Motivated Enough to Get Through “the Grind?”
I see lawyer bloggers who start with great enthusiasm and frequent blog posts and then I see fewer and fewer blog posts. Why does that happen? Why do they lose…
Cordell Parvin Blog
Little Things Matter: Would You Have Thought of a Turtle?
Phil is a lawyer I coached several years ago. He works on big real estate projects. While we worked together he told me how his gift of a crystal turtle…
Real Lawyers Have Blogs
Top 10 in Law Blogs: Client Service, Forced to Cyber-Spy, EEOC Oversight
Despite hoping to see some today, there wasn't any Michael Brown analysis on the LexBlog Network today. So instead, we went off network for a piece on LXBN, as Zosha…
Zen and the Art of Legal Networking
Two for Tuesdays: Client Service
It's hard to believe that only three days ago at this time, I was snorkeling with my clients in Costa Rica and seeing my first sting ray! Spending a few…
The Rainmaker Blog
Learn to Significantly Increase Your Referrals in 90 Days on Nov. 5
Today is Halloween and what could be scarier than trying to run a law firm with no referrals? Attorneys love referrals, since they come pretty much pre-qualified and ready to…
Cordell Parvin Blog
Recommended Blogs and Podcasts: Try Some of These
When I was a young lawyer, I rarely read fiction. Instead, I read books and articles that I thought would help me become a better lawyer and more valuable to…
Cordell Parvin Blog
Client Development: Become a Magnet (Go To) Lawyer
One client development key: Become remarkable in the eyes of potential clients so that they will seek you out.” I read an article written by Dr. Ivan Misner, a New…
Cordell Parvin Blog
Client Development: 3 Statistics Showing Why It Is More Challenging Today
Do you believe client development is more difficult today? I do. Your clients have more choices and less time to choose. You likely have less non-billable time to devote to…