Topic
Client Service
1,427 published works
Cordell Parvin Blog
15 Reasons Your Lawyers DO NOT Need Client Development Training/Coaching
You had a record year in 2013 and it is even better in 2014. You have more work than your lawyers can do. You are attracting new business from potential…
Cordell Parvin Blog
Client Development Coaching: Commitments by Lawyers Coached
Today I am finishing coaching the 9th group of lawyers (about 180 total) from a national law firm. Over the last 18 months I have coached a group of senior…
In Search of Great Customer Experiences
Words of Client Service Wisdom from Mad Men’s Don Draper
By Patrick Lamb
I ran across an infographic in Inc. that captured my attention—16 Brilliant Marketing Quotes from Don Draper. As a fan of the show, how could I not read the quotes?…
The Rainmaker Blog
Free June 11 Webinar: How to Develop Zealot Clients From Hello!
Developing “zealot” clients – those who won’t be pried from your firm for love and money and who are the first to refer your services to others – begins at…
Cordell Parvin Blog
How One Lawyer Greatly Enriched Her Law Practice and Pursued a Dream
A few years ago I coached Ana Badour, a Toronto based McCarthy Tétrault Financial Services partner. I loved coaching Ana because of her strong desire to learn. During the time we…
Zen and the Art of Legal Networking
Client Service: The Power of “I’m Sorry”
Last week, when we talked about thinking like a marketer, I shared the following statistic from Blue Kite Marketing: People use hundreds of products and services every day. About 95…
Cordell Parvin Blog
Major Client Development Tip: Create an Interactive Workshop
Are you looking for a way to attract potential new clients or become more valuable for your existing clients? I loved putting together interactive workshops for my construction clients. I…
The Rainmaker Blog
12 Tips to Improve Your Intake Process
Over the past few months, we’ve been doing a lot of “secret shopping” of law firms, making calls posing as potential clients to see just how they are performing when…
Cordell Parvin Blog
Selling Legal Services: Do’s and Don’ts
Selling legal services is not rocket science. It is mostly hard work to build your profile and build relationships. If selling legal services is not rocket science, we should be…
Cordell Parvin Blog
Client Development Success: Begin With This Attitude Check
The most important hiring lesson to remember is that you should hire for attitude and train for skills. Skills you can build. Attitude, and character, are harder to change. (Patrick…