Topic
Client Service
1,427 published works
Cordell Parvin Blog
Client Development: What to do If You Have Only One Hour
I recent received this question: If I only have 1 hour a week to spend on marketing, what would be the best use of that time? Answer: The answer depends…
Cordell Parvin Blog
Client Development: Group Telephone Coaching
I originally posted this blog in January. Recently, several lawyers have asked about the monthly coaching program and that has prompted me to post it again. Years ago, over a…
Cordell Parvin Blog
Success: You Can’t Be Content
Are you content with your law practice and your success attracting, retaining and expanding relationships with clients? I hope not. I can't help you if you are content and you…
IM Insights
Yelp for Advisers—SEC Determines That Some Online Client Reviews Are Not Prohibited Client Testimonials
By Sean Byrne
The SEC’s Division of Investment Management recently released a guidance update on the “testimonial rule” and the use of social media by investment advisers. Found in rule 206(4)-1(a)(1) under the…
Cordell Parvin Blog
Yes, it really does take a team to make rain
One thing I love about my work is the chance to meet lawyers who are striving to get better. More often than not those lawyers are young associates or young…
Business and Commercial
Creating the Perfect Law Firm Experience – From the Client’s Perspective
What do clients really want? Tracey Bracco, assistant general counsel at CNL Financial Group; David Freeman, CEO of David Freeman Consulting Group; and Nyea Sturman, assistant director of legal services…
Cordell Parvin Blog
Client Development: You Don’t Have to be Original
When I was a young lawyer, I rarely had an original idea. I was able to put pieces of ideas others had together and create something. I saw this quote…
Cordell Parvin Blog
Client Service: Are your clients “raving fans?”
Are your clients "raving fans?" If you are not sure, take about an hour and read Raving Fans by Ken Blanchard and Sheldon Bowles. If you are a regular reader,…
Cordell Parvin Blog
Lawyers: Here’s How to Set Client Development Goals
I was recently asked: How did you set client development goals? Answer: That is a really great question. I know from experience you are not the only one who wonders…
Cordell Parvin Blog
Rainmaking: What Does It Take?
A few years ago I met with the managing partner of a 500-lawyer firm for which I was about to begin coaching 15 junior partners. He was my age and,…