Topic
Client Service
1,427 published works
The Rainmaker Blog
Getting Referrals & Repeats: How to Stay Connected to Your Network
Intuitively, we all know that when we’re off the radar, we’re not on our clients’ minds. At the same time, every attorney knows that referrals and returning clients are some…
Cordell Parvin Blog
Client Development: How You Can Most Persuasively Present Alternatives
I believe clients want us to suggest alternatives. Do you agree? Suppose you are meeting with a client and have two alternative fee approaches you can offer or two potential…
Professional Liability Advocate
When Life Gets in the Way
My wife recently slipped on the ice outside our home and fractured a bone in her elbow, which required surgery. We are advised it was a success, though she will…
Cordell Parvin Blog
First Year Lawyers: Do this one thing for future client development
Are you a first year lawyer in a law firm? This one tip is for you. Do you know first year lawyers in a law firm? If you think this…
Zen and the Art of Legal Networking
Two for Tuesdays: Connecting
In the legal industry, we're in the business of relationships. It's the nature of being service providers. So this week's tips are brought to you in the spirit of encouraging…
Cordell Parvin Blog
Take it to the Bank: A Primer on Poor Client Service
Customer (Client) service should be the easiest part of the job, right? If so, why do so many banks (law firms) make such a mess of it? I want to…
Employment & Labor
Michigan Attorney Jason Shinn: Blogging Builds Client Connections Without Marketing Pains
For business and employment lawyer Jason Shinn, blogging allows him to connect with clients without in-your-face marketing tactics. "As a lawyer, I hate the business side. I hate the selling…
Legal Marketing Blog
Hey, Do You Want To Be A Great Lawyer?
By Tom Kane
In today's competitive legal world, it is more important than ever to be a GREAT lawyer. That has less to do with your law school credentials than you may think. …
Cordell Parvin Blog
11 Things to Consider in a Client “Cross Serving” Strategy
I believe every law firm recognizes that in 2014, it is more important than ever to maximize relationships and work with current clients. Yet, most law firms don't do it…
Zen and the Art of Legal Networking
Good Client Service: How Well Are You Listening?
The week before last, I was on the road in Chicago. Funnily enough, I checked in to the Amalfi Hotel in January, and because they changed names, checked out of…