Topic
Client Service
1,427 published works
The Rainmaker Blog
6 Customer Service Strategies to Convert Prospects and Retain Clients (1 of 2)
I do a lot of traveling, speaking at bar associations, meetings with clients and holding our two day Rainmaker Retreat legal marketing seminars across the country. Like many road warriors,…
The Rainmaker Blog
What 95% of Law Firms Are Doing Wrong (and How You Can Fix It)
We have been doing a lot of secret shopper calls recently. Each time we do an event – like last weekend’s Rainmaker Retreat -- we have attorneys who say or…
Cordell Parvin Blog
12 Client Development Actions You Can Take if You Don’t Know Where to Start
I wrote yesterday about why young lawyers should start client development efforts now: Young Law Firm Lawyers: Why Learn, Focus and Practice Client Development Skills Now. What can you do for…
3 Geeks and a Law Blog
Enhancing the Client Experience: Moving From Receptionist to Concierge
By Greg Lambert
Image [cc] camknows The keynote speaker for the Marketing Partner Forum, Joe Pine, focused his discussion on the idea behind advancing the service economy into an experience economy. He began…
Cordell Parvin Blog
Young Law Firm Lawyers: Why Learn, Focus and Practice Client Development Skills Now
Did you see the recent New York Times article: A Lawyer and Partner, and Also Bankrupt? The article is about Gregory Owens, a 55 year old large law firm lawyer…
Cordell Parvin Blog
20 Essential Client Development Skills Every Associate Should Be Learning
I contend that rainmakers are not born that way. I certainly wasn't. I loved trying to development my skills. I thought of that effort yesterday when I saw a blog: No-one…
Cordell Parvin Blog
Client Development: Try This Experiment
Have you noticed that in some of my recent blog posts, I have ended the post with a sentence including the words: you and because? I receive many questions from lawyers…
Amazing Firms, Amazing Practices
Seven Keys to Retaining Your Clients
By Gerry Riskin
(Note: The positive feedback I received on an article I wrote about client retention for the most recent issue of Edge International Communique (EIC)* led me to believe that perhaps…
Cordell Parvin Blog
What is Marketing for Lawyers?
I recently gave a presentation to lawyers in a firm titled: Client Development 2014 and Beyond. After I finished a lawyer who had just been promoted to partner came up…
Cordell Parvin Blog
Client Development Key Idea: Get to the Edges and Connect Things
Most lawyers think logically and linearly. It certainly is no surprise since that is how we were taught to think. Yet, to take client development to the next level, I…