Topic
Client Service
1,427 published works
The Rainmaker Blog
How to Improve the Client Experience
Before our last Rainmaker Retreat, I had one of my associates call the offices of each attorney attending our two-day legal marketing seminar. The idea was to gauge the first…
Cordell Parvin Blog
Client Development Coaching: Who in your firm deserves coaching?
I received the answer to that question in an email I received Monday night, after making a lunch presentation to law firm associates on preparing their 2014 Development/Business plan. You…
Cordell Parvin Blog
The Business of Law 2014 and Beyond
I frequently wonder what young lawyers (and some older lawyers) know about the business of law. Roger Hayse is a long time friend of mine who actually taught me some…
In Search of Great Customer Experiences
Valorem named again to BTI Client Service A-Team
By Patrick Lamb
Chicago, IL-November 19, 2013 For the third consecutive year, Valorem Law Group has been named to BTI Consulting Group’s Client Service A-Team. Valorem was recognized in the Client Focus, Providing…
Legal Ease Blog
Marketing Your Law Practice on the Internet
By Allison Johs
The November 2013 edition of Law Practice Today has been released, and its theme is internet marketing. The issue is chock full of tips, and it is available online to anyone…
Cordell Parvin Blog
Client Development Coaching: Can I Inspire Your Firm to Start a Program?
Can I inspire your firm to start a client development coaching program? Even though I would enjoy working with your lawyers, I am not talking about starting a program with…
Cordell Parvin Blog
Client Development: Bad Advice I Received
Did you ever see the movie: The Graduate? If you saw it you likely remember the opening scene when Benjamin, (played by Dustin Hoffman) is given career advice in one…
Cordell Parvin Blog
Client Development: 5 rules you can follow to be more valuable to your clients
A lawyer I coached several years ago sent me this email with rules she had set for herself to better serve her clients. I hope that every year I can…
The Rainmaker Blog
4 Tips to Get Repeat Business from Current Clients
One of the most basic marketing strategies for law firm is getting additional business from current clients – yet many fail at doing this effectively. A recent research report from…
NJ Family Legal Blog
WHY IS THIS CLIENT DIFFERENT FROM ALL OTHER CLIENTS?
Yes, the title of this blog entry is meant to evoke the well known Passover saying, "Why is this night different from all other nights?" It came to mind when…